Covalensedigital Key Achievements Key Achievements: 8% Reduction in Customer Churn Rate: Significant decrease in customer turnover. Accelerated Launch Time: Reduced time for launching new offerings from 2 weeks to just 2 days. Support for Diverse Business Models: Enabled multi...

To provide feature-rich capabilities and diverse services to the client organization’s end-customers, Covalensedigital implemented a comprehensive solution. Deployed a unified digital experience platform to create effective concept-cash-care value streams. Digital SaaS suite,...

Benefits: 8% Drop in Customer Churn Rate: Enhanced retention rates. Reduced Launch Time for New Offerings: From 2 weeks down to 2 days. Multi-Model Business Support: Single platform now supports B2C, B2B, and B2B2C models with various services. https://covalensedigital.com/ins...

Churn Reduction Covalensedigital’s approach was to offer feature-rich capabilities via diverse services to the client organization’s end-customers. Deployed an integrated digital experience solution to create streamlined concept-cash-care value streams. Csmart digital SaaS pro...

To enhance concept-to-cash value streams, Covalensedigital deployed the Csmart Digital Services Enablement Platform, delivering a single digital experience via self-care, a mobile app, and a chat bot. Our microservices-based Open API layer facilitated the integration of divers...

Synchronization of Charging data The solution architecture designed by Covalensedigital is hosted on the AWS Cloud platform. A part of the solution to ensure synchronization of Charging data. We helped in providing zero data loss in addition to facilitating the sync between bi...

Covalensedigital's Outcomes Manage disasters digitally to ensure the end-customers have a hassle-free and smooth digital journey. To implement a fully functional DR - Disaster Recovery solution on-cloud. The cloud-based DR solution execution achieved a near zero RPO - Recovery...

In the first project, Covalensedigital enabled the client company in digitally disrupting the multi-trillion global telco industry. We successfully helped the client in becoming Asia’s fully digital telco and consumer company in Singapore. After successfully completing digital...

Advantages of Covalensedigital Enabling Disaster Recovery (DR) for Client MVNO: Cloud-Based Execution: The cloud-based DR solution achieved an almost zero Recovery Point Objective (RPO), ensuring minimal data loss. Rapid Recovery: The implemented solution provided an overall R...

Recovery time Optimization In initial project, Covalensedigital empowered the client to digitally disrupt the multi-trillion-dollar global telecommunications industry. Successfully transformed the client into Asia’s first fully digital telco and consumer company in Singapore....

Covalensedigital designed a solution architecture hosted on the AWS Cloud platform. As part of this solution, we ensured the synchronization of charging data, achieving zero data loss while seamlessly integrating billing and pricing data into the database. This setup provides...

Client MVNO Gains from Covalensedigital's DR Implementation: Minimal Data Loss: The cloud-based DR solution achieved an almost zero Recovery Point Objective (RPO). Fast Recovery Time: The solution offered a Recovery Time Objective (RTO) of less than 20 minutes. Streamlined Ope...

Initially, Covalensedigital helped the client digitally revolutionize the global multi-trillion-dollar telecom sector. We facilitated the client's transformation into Asia’s fully digital telecom and consumer company in Singapore. Having successfully completed the digitalizati...

Covalensedigital Solutions for Swift Recovery Time Covalensedigital crafted a solution architecture on the AWS Cloud platform, focusing on charging data synchronization to guarantee zero data loss. This also involved integrating billing and pricing data into the database seaml...

Covalensedigital's Disaster Recovery Benefits for Client MVNO:Minimal Recovery Point Objective (RPO): Achieved near-zero RPO with the cloud-based solution. Quick Recovery Time Objective (RTO): Less than 20 minutes for overall recovery time. Automated and User-Friendly Operatio...

Explore the CMO's Guide to CX in 2024, navigating economic turbulence for brand growth and customer loyalty. Uncover key trends, strategies, and the imperative shift towards customer-centricity for success in the evolving marketing landscape.

At the Feliciano School of Business, real-world business experience is a critical component of the students’ learning. The trip is intentionally designed with this goal in mind and a focus on addressing the five pillars of their program: • Inclusivity • Innovation • Impact • I...

Introduction: In today's fiercely competitive market, businesses are constantly seeking ways to stand out from the crowd and secure their position. While product quality and pricing strategies have long been considered critical factors for success, there is another crucial ele...

Introduction: Customer satisfaction is a vital aspect of any successful business. To measure and understand customer sentiment, organizations often employ customer satisfaction surveys, commonly referred to as CSAT surveys. These surveys provide valuable insights into the cust...

Introduction: In today's competitive business landscape, delivering exceptional customer experiences has become paramount. One key metric that helps companies gauge customer satisfaction and loyalty is the Customer Effort Score (CES). In this article, we will delve into the co...

Customer experience (CX) or customer satisfaction is a critical driver in today’s business success and is directly proportional to product or service quality. CX is so important that many companies focus more on this than on their products and services. Leading organizations a...

How do you improve candidate experience? What are some ways to increase the chances of candidates applying to jobs at your company? Candidate experience refers to the overall impression candidates get from their interactions with companies. Learn more: https://blog.hirenest.co...

Designing customer experience starts with a baseline of excellent website design and usability. This means the website should be clean, simple, responsive, fast, and easy to navigate. But beyond this, shoppers may also want to know what colour the product is that they’re looki...

Designing customer experience is a complex and often elusive thing. There are many things you can do to improve your customers' perception of the quality of service that they receive from you, but it all starts with one simple step- knowing what's happening on every touchpoint...

A customer experience map is a framework (or a couple of diagrams) that depict the stages customers go through while speaking with an association, from buying items online to getting to customer administrations on the phone to circling grumblings by means of web-based media. Y...

CX analysis is crucial to understanding and fixing the flaws in your omnichannel customer journey. Click here to learn more: https://bit.ly/3briy7d

At Seasia Infotech, we believe that the secret for a business to thrive in the competitive era is to implement and invest more time and efforts in BX and CX at the same time. While a focus on customer experience (CX) has traditionally been based on titled 'The Business of Expe...

The evolution of CX It’s no secret that customer experience (CX) is emerging as the key differentiator for service providers: a Gartner study reports that over two-thirds of marketers say their companies compete primarily on CX. And two modern technologies are facilitating ric...