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8% Churn Reduction for Nigerian MNO Through Covalensedigital

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Covalensedigital @Covalense · Jun 13, 2024

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Churn Reduction

 

Covalensedigital’s approach was to offer feature-rich capabilities via diverse services to the client organization’s end-customers.

 

Deployed an integrated digital experience solution to create streamlined concept-cash-care value streams.

 

Csmart digital SaaS product suite, including Csmart CX, Csmart DX, and Csmart Mapps, addresses the complex customer requirements of the client MNO.

 

https://covalensedigital.com/insights/success-stories/covalensedigital-drops-customer-churn-rate-by-8-for-nigerian-mno