Designing customer experience starts with a baseline of excellent website design and usability. This means the website should be clean, simple, responsive, fast, and easy to navigate. But beyond this, shoppers may also want to know what colour the product is that they’re looki...

Designing customer experience is a complex and often elusive thing. There are many things you can do to improve your customers' perception of the quality of service that they receive from you, but it all starts with one simple step- knowing what's happening on every touchpoint...

We've outlined the key principles for creating a simple, streamlined Customer Experience. These are: identify and communicate simplification priorities throughout your organization; consider every step of the customer journey to simplify each interaction with simplicity in min...

Everybody knows that fruitful organizations are the ones with happy customers. Perhaps the main part of building a solid customer management experience is to make them part of your brand identity. By making an omnichannel, providing the best customer support service, training...

A customer experience map is a framework (or a couple of diagrams) that depict the stages customers go through while speaking with an association, from buying items online to getting to customer administrations on the phone to circling grumblings by means of web-based media. Y...