Revolutionizing Digital Services with Csmart Platform Covalensedigital’s implementation of the Csmart Digital Services Enablement Platform has been a game-changer in addressing the concept-to-cash value streams. This platform has brought together various digital experiences un...

About Client: The client is a major player in the African telecom sector, offering voice, SMS, data, mobile money, and other integrated telecom services to 50 million subscribers across Africa. Objective: The client’s goal is to create a digital platform that can deliver uniqu...

About Client: The client is a distinguished telecom service provider in Africa, delivering voice, SMS, data, mobile money, and other integrated telecom services to 45 million users across Africa. Objective: The client’s objective is to design a digital platform to offer unique...

About Client: The client is a renowned mobile network operator in Africa, offering voice, SMS, data, mobile money, and other integrated telecom services to 40 million subscribers across Africa. Objective: The client aspires to establish a digital platform to provide unique dig...

About Client: The client is a leading telecom company in Africa, providing an array of services such as voice, SMS, data, mobile money, and other integrated telecom services to 35 million customers across Africa. Objective: The client seeks to build a digital platform to deliv...

The client is a top-tier mobile network operator in Africa, delivering a range of services including voice, SMS, data, mobile money, and other integrated telecom services to 30 million users across Africa. Objective: The client’s goal is to create a digital platform that provi...

About Client: Our client is a prominent telecom service provider in Africa, offering comprehensive services like voice calls, SMS, data, and mobile money to a user base of 25 million across the continent. Objective: The client aims to develop a digital platform to cater to the...

Our client, a leading African 4G LTE operator, serves over 250k subscribers in both retail and enterprise segments. They aim to improve overall customer experience and control churn by migrating to an end-to-end digital platform. The time for launching new offerings has been r...

Our client, a leading African 4G LTE operator, serves over 250k subscribers in both retail and enterprise segments. They aim to improve overall customer experience and control churn by migrating to an end-to-end digital platform. One of the key outcomes of our digital transfor...

The client, a major 4G LTE operator in Africa, aims to enhance their customer experience and penetrate new market segments. They plan to achieve this by migrating from their legacy BSS system to a comprehensive digital platform that converges all operations onto a single syste...

The client, a significant player in the African 4G LTE market, offers a range of services in both pre-paid and post-paid models. Their goal is to improve customer satisfaction and reduce churn by transitioning to a digital platform that supports converged charging and real-tim...

African MNO Achieves 8% Drop in Customer Attrition The client, a prominent 4G LTE operator in Africa, serves over 250k subscribers. They aspire to enhance customer experience and control churn by migrating to a digital platform that supports real-time billing and the quick lau...

A leading African 4G LTE operator, the client provides a variety of services including broadband, VoIP, FTTH & FTTE. They aim to penetrate new markets and control churn by migrating from their legacy BSS system to a comprehensive digital platform. Our client, a major Afric...

Our client, a major African 4G LTE operator, offers both pre-paid and post-paid models of broadband, VoIP, FTTH & FTTE services. Their objective is to improve customer experience by transitioning to an end-to-end digital platform. The integration of multiple network elemen...

Client Overview & Objective: A leading African 4G LTE operator, the client provides a variety of services including broadband, VoIP, FTTH & FTTE. They aim to penetrate new markets and control churn by migrating from their legacy BSS system to a comprehensive digital pl...