Our client, a leading African 4G LTE operator, serves over 250k subscribers in both retail and enterprise segments. They aim to improve overall customer experience and control churn by migrating to an end-to-end digital platform.
One of the key outcomes of our digital transformation has been an 8% drop in the customer churn rate. This is a testament to the improved customer experience and service quality. It also reflects our commitment to customer satisfaction and our ability to effectively meet their needs and expectations.
https://csmart.digital/assets/pdf/8-percentage-drop-in-customer-churn-rate-for-african-mno.pdf