Client Overview & Objective: A leading African 4G LTE operator, the client provides a variety of services including broadband, VoIP, FTTH & FTTE. They aim to penetrate new markets and control churn by migrating from their legacy BSS system to a comprehensive digital platform.
Covalensedigital has revolutionized the digital landscape by deploying the Csmart Digital Services Enablement Platform. This platform has streamlined the concept-to-cash value streams, providing a unified digital experience through Self-care, Mobile App, and Chat Bot. This has allowed for a more efficient and effective management of services, leading to improved customer satisfaction and increased revenue.
https://csmart.digital/assets/pdf/8-percentage-drop-in-customer-churn-rate-for-african-mno.pdf