Revolutionizing Digital Services with Csmart Platform
Covalensedigital’s implementation of the Csmart Digital Services Enablement Platform has been a game-changer in addressing the concept-to-cash value streams. This platform has brought together various digital experiences under one umbrella, including Self-care, Mobile App, and Chat Bot. This consolidation has resulted in a more streamlined and efficient user experience, leading to increased customer satisfaction and loyalty.
The platform’s Open API layer, based on microservices, has played a pivotal role in integrating multiple network elements across both wired and wireless networks. This integration has led to a more robust and reliable network infrastructure, capable of handling high volumes of data and traffic. The Open API layer’s microservices architecture has also provided the flexibility to add or modify network elements as needed, ensuring the network’s adaptability to changing business requirements.
https://csmart.digital/resources
8-Percentage-Drop-in-customer-churn-Rate- for-African-MNO-V3 copy (csmart.digital)