A 360° - comprehensive approach to customer digital journey A customer’s digital experience with a service provider is a direct indicator of how the customer’s life has been made easier by them. An end-to-end customer journey data is required to create a 360-degree view of the...

When we hear the term Customer Relationship Management (CRM), each one of us thinks that it is product or software that handles customer’s data and their transactions to maintain a relationship with the customers but CRM software just not only going to be the system that is st...

When we hear the term Customer Relationship Management (CRM), each one of us thinks that it is product or software that handles customer’s data and their transactions to maintain a relationship with the customers but CRM software just not only going to be the system that is st...

Traditional Communications Service Providers (CSPs) relying on outdated telco models often face challenges in seizing key growth opportunities, such as customer acquisition and retention. With legacy systems, they struggle to provide modern, seamless digital experiences and fa...

Traditional Communications Service Providers (CSPs) operating on legacy telco models often miss out on key growth opportunities, including customer acquisition and retention. With outdated systems, they struggle to deliver enhanced digital customer experiences and cannot fully...

Move up from CSP to DSP A CSP that operates on a traditional telco model loses out on numerous business opportunities including customer acquisition and retention. CSPs with legacy systems fail to provide enhanced digital customer experiences and cannot capitalize on emerging...

Explore the future of CRM with AI-ML, digital customer experience, and omnichannel support, enhancing customer value and billing for service providers. Transform your experience with our advanced Csmart CRM platform, designed to effortlessly handle a vast customer base. It emp...

For sustainable growth in a rapidly evolving digital landscape, the utilization of surveys has emerged as an indispensable strategy for extracting pivotal data, formulating effective business plans, enhancing employee engagement and customer satisfaction. Easily create surveys...

Csmart Care offers a transformative digital customer experience. This engaging solution enhances customer interaction through web selfcare and mobile apps to streamline processes and provide personalized customer experience. It redefines the way you engage with your customers...

In the ever-evolving landscape of business solutions, Csmart Enterprises redefines excellence by offering a comprehensive suite that seamlessly integrates Enterprise CRM and a state-of-the-art Digital Marketplace UI. Our platform is the pinnacle of innovation, designed to empo...

With the advent of new technologies and business models, MVNOs already know that the business systems need to be flexible and capable of handling changing business scenarios and to provide superior customer experience. If you are planning to launch new services and the existin...

5G network architecture is more service-centric than traditional legacy networks. Service based architecture depends on cloud or virtual network functions which facilitates virtualization and network slicing. This makes decoupling of network functions possible and highly benef...

A 360° - comprehensive approach to customer digital journey A customer’s digital experience with a service provider is a direct indicator of how the customer’s life has been made easier by them. An end-to-end customer journey data is required to create a 360-degree view of the...

A 360° - comprehensive approach to customer digital journey A customer’s digital experience with a service provider is a direct indicator of how the customer’s life has been made easier by them. An end-to-end customer journey data is required to create a 360-degree view of the...

In a digitally driven world, businesses must prioritize creating exceptional digital customer experiences. With a wide array of options available to consumers, a positive digital experience can be the key differentiator between a thriving business and one that struggles to ret...

Discover the power of digital contact centers by IGT Solutions. Our expertly crafted solutions redefine customer experiences through seamless digital interactions. Harness the latest technology to enhance engagement, boost efficiency, and elevate customer satisfaction. Streaml...