A 360° - comprehensive approach to customer digital journey A customer’s digital experience with a service provider is a direct indicator of how the customer’s life has been made easier by them. An end-to-end customer journey data is required to create a 360-degree view of the...

In the evolving telecommunications industry of today, operators encounter the dual challenge of maintaining customer satisfaction while simultaneously adapting to the ever-changing digital ecosystem. The wave of digital transformation has inaugurated an epoch where data holds...

Navigating the Limitations of Traditional Customer Value Management In today's rapidly changing market, traditional Customer Value Management (CVM) systems can't meet the growing expectations for immediate, personalized customer interactions. Hindered by outdated practices, fr...

When we hear the term Customer Relationship Management (CRM), each one of us thinks that it is product or software that handles customer’s data and their transactions to maintain a relationship with the customers but CRM software just not only going to be the system that is st...

When we hear the term Customer Relationship Management (CRM), each one of us thinks that it is product or software that handles customer’s data and their transactions to maintain a relationship with the customers but CRM software just not only going to be the system that is st...

A 360° - comprehensive approach to customer digital journey A customer’s digital experience with a service provider is a direct indicator of how the customer’s life has been made easier by them. An end-to-end customer journey data is required to create a 360-degree view of the...

In the evolving telecommunications industry of today, operators encounter the dual challenge of maintaining customer satisfaction while simultaneously adapting to the ever-changing digital ecosystem. The wave of digital transformation has inaugurated an epoch where data holds...

Navigating the Limitations of Traditional Customer Value Management In today's rapidly changing market, traditional Customer Value Management (CVM) systems can't meet the growing expectations for immediate, personalized customer interactions. Hindered by outdated practices, fr...

Navigating the Limitations of Traditional Customer Value Management In today's rapidly changing market, traditional Customer Value Management (CVM) systems can't meet the growing expectations for immediate, personalized customer interactions. Hindered by outdated practices, fr...

Explore the future of CRM with AI-ML, digital customer experience, and omnichannel support, enhancing customer value and billing for service providers. Transform your experience with our advanced Csmart CRM platform, designed to effortlessly handle a vast customer base. It emp...

Csmart introduces Customer Value Management module that provides value, convenience, and connectivity to propel business growth. Our Customer Value Management service offers seamless connectivity through omnichannel solutions and value-added services. With Csmart CVM, you can...

In the evolving telecommunications industry of today, operators encounter the dual challenge of maintaining customer satisfaction while simultaneously adapting to the ever-changing digital ecosystem. The wave of digital transformation has inaugurated an epoch where data holds...

Software testing is an indispensable part of the software development lifecycle, aimed at identifying defects, ensuring functionality, and validating performance. However, as applications grow in complexity and development cycles shorten, the traditional testing approaches oft...

A 360° - comprehensive approach to customer digital journey A customer’s digital experience with a service provider is a direct indicator of how the customer’s life has been made easier by them. An end-to-end customer journey data is required to create a 360-degree view of the...

Covalensedigital through its cloud-native solutions helps transform Communication Service Providers & Enterprises to Digital Service Providers. CVM capabilities – Key to customer retention and acquisition Aspen solution framework not only detects churners but customers wit...