When was the last time you used paper money for anything? That thought crossed my mind as I was giving my daughter her weekly pocket money, in notes and coins of course. As someone who’s worked for the last decade on mobile financial systems, the irony didn’t escape me. Why is...

We all know that functionalities such as billing, rating and charging, customer experience, customer care, CRM, fulfillment, and revenue management are handled by Digital Business Support Systems (BSS). A digital BSS stack goes beyond these functions to facilitate enabling, mo...

Telecom operators, in the past, relied solely on fixed-line services for generating revenue. The industry has since taken great strides. Operators have developed various innovative services that empower customers to look beyond voice and SMS and explore streaming video, maps,...

The Way Things Were, Is the Way Things Are. Even as mobile plans continue to evolve and become increasingly more unique, the majority of internet service providers (ISPs) in the world are still offering the same plans they were offering 20 years ago: flat-rate, monthly plans w...

2020 has been transformative for businesses around the world; years of digitalization happened within months and service providers were the backbone of this change. The pandemic has also compelled CSPs to rethink their operations and fasttrack their own digital transformation...

Making calls over WiFi is no new thing to us. It’s hard to even remember the days before online video and chat OTT services like Skype and WhatsApp. However, what was once an experience distinct from cell phone calling, requiring separate software and logins is now becoming in...

With a growing demand for smartphones and other data-hungry devices in the digital era, offering customers the right products at the right time remains a challenge for CSPs. It can be difficult for CSPs to create, manage, and monetize data offers efficiently. Despite having a...

The evolution of CX It’s no secret that customer experience (CX) is emerging as the key differentiator for service providers: a Gartner study reports that over two-thirds of marketers say their companies compete primarily on CX. And two modern technologies are facilitating ric...

What do customers want? This is a million-dollar question — customer experience (CX) tops the list of differentiators that will give communications service providers (CSPs) an edge — and the answer’s constantly evolving. What’s indisputable is that digital transformation has m...

The proliferation of smart devices and high-speed internet has revolutionized the telecommunications sector, and the advent of 5G is further bolstering this transformation. Earlier, telecoms mainly partnered with other operators to share their networks, data, messaging and voi...

As evidenced in countries where it has launched, 5G brings massive innovation potential but is challenging to monetize if its only unique offering is ultrafast speed. Many operators are aware that 5G success depends on their digital Business Support Systems (BSS) and bringing...

Authentication, Authorization, Accounting (AAA) Server gives Communications Service Providers (CSPs) the ability to control the way their subscribers access and consume IP data services on 3GPP mobile, WiFi, and wireline networks. The process of authentication matches a subscr...

Network Function Virtualization (NFV) helps service providers transform deployment and operational processes. The maturing of NFV means that AAA can now be deployed virtually — a game-changer that optimizes resource utilization and network operations. From our experience in de...

By now we all know that 5G’s ultrafast speeds, high bandwidth, and low latency will open a world of opportunities, its advanced applications transforming virtually every industry. From manufacturing, healthcare, and the Internet of Things (IoT), to AR, VR, and gaming, the poss...

Introduction For leading mobile network operators (MNOs), 5G is mainly about offering high-speed connectivity to consumers, on devices that support fifth-gen network services. To smoothly transition from the existing legacy core to 5G, MNOs have two pathways: Non-Standalone (N...

Telecommunications today is more essential than ever. Data and mobility have taken on a pivotal role across sectors like healthcare, education, transportation, smart cities, oil and gas, utilities, and more. Now, there is unprecedented demand on networks with cultural shifts d...

Mobile communication technology has been driving digitization and is now an essential pillar across industries such as manufacturing, automobile, retail, supply chain, transport, healthcare, and more. Different business verticals have varying needs: one sector could require hi...

While on a call the other day, it occurred to me that even highly knowledgeable people in the telecommunications industry have a difficult time deciphering the differences between WiFi calling and WiFi offload. The two types of technology are both constantly talked about, and...

With rising competition from operators and OTT players, the major differentiator for telecommunications service providers today is delivering disruptive and innovative services. To support these services, they need a more stable, reliable, and scalable network, such as one ena...

Evolution of the Mobile Network According to a report from the GSMA, the number of fifth-generation (5G) users worldwide is expected to reach 1.4 billion by 2025, which is 15 percent of the global total. 5G means a significant upgrade from the last generation of mobile network...

5G is set to change the way large and small enterprises operate; from universities, ports, smart cities, factories, farms, and buildings, its use cases can meet all business needs. And the key network component that will enable all the unique features of 5G for these enterpris...