In today’s fast-paced digital world, businesses in Saudi Arabia are turning to AI chatbots to revolutionize customer service. These intelligent tools offer instant replies, streamline workflows, and boost customer satisfaction. Among them, CEQUENS stands out as the leading AI...

HR teams are accountable for managing a range of repetitive processes, from recruitment and onboarding to feedback gathering and performance analysis. Organizing these tasks through traditional approaches results in major inefficiencies. As an alternative, organizations can te...

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Businesses all over the world are using AI chatbots for the simple reason that they help them do important tasks, assist consumers, and keep things running smoothly. Continue reading to learn more about how they function and how they might help your company. Chatbots: What Are...

What is a Chatbot? Chatbots are artificially intelligent chat applications that help people have conversations on virtual spaces and platforms. Chatbots help organizations and people communicate seamlessly and in virtual spaces. They are driven by artificial intelligence and m...

How to Keep Your Business Going During the Pandemic The covid-19 pandemic has caused a lot of damage. These damages range from economic imbalance to poor customer care services. Businesses are now slowly exploring ways through which they can increase profitability and restore...

What do customers want? This is a million-dollar question – customer experience (CX) tops the list of differentiators that will give communications service providers (CSPs) an edge – and the answer’s constantly evolving. What’s indisputable is that digital transformation has m...

What do customers want? This is a million-dollar question — customer experience (CX) tops the list of differentiators that will give communications service providers (CSPs) an edge — and the answer’s constantly evolving. What’s indisputable is that digital transformation has m...