Interactive voice response (IVR) is a viable method to maximize call center productivity and improve customer satisfaction. However, an IVR system can also be harmful for your organization if it is not well-designed. A badly designed IVR can cause confusion among the clients,...

How hard will the corona virus hit the travel industry? During this pandemic, few industries have fallen as far and as fast as tourism. But still, they are trying to survive their most. Technology can able to help them during this. Belonging to the tourism niche, many travel c...

2020 is a year that has brought the world to a standstill and so; it is unforgettable in many aspects. Lockdowns were initiated everywhere and offices, malls, theatres, churches, temples, hotels, and nearly every public place shut down. It is evident that COVID-19 has had pers...

Employees are the spine of your business. They are playing an important role in the development and maintenance of your company and your customer loyalty. When a caller/consumer connects to your organization, their first point of contact is your agent or customer service repre...

The Year 2020 is a competitive landscape and businesses are struggling now to survive due to the global pandemic corona virus. But survival is essential. Getting more leads is the only way to make your business survive and thrive in these tough times. There is a large number o...

Business data is essential for every company, whether it is big or small. it helps to make strategic decisions of an organization. Companies require big storage and a reliable connection to drive an efficient business communication. Upgrading technologies has allowed the compa...

Business is all about customer satisfaction. A satisfied and happy customer will bring repeated sales, business recommendations, and a credible brand image also. A satisfied and happy customer will bring repeated sales, business recommendations, and a credible brand image also...

In this Tech Era, companies must learn to focus their energies on creative and productive outcomes. A seamless option for this is by opting for cloud communication services for your business. Cloud telephony is abundantly scalable and there’s no need for hardware requirements....

Call Tracking Feature for Effective Marketing Analysis Today, businesses are looking for tools that can generate better value for the end-users. Call tracking is a necessary part of business communication and many businesses have not given it a serious thought about what exact...