Interactive voice response (IVR) is a viable method to maximize call center productivity and improve customer satisfaction. However, an IVR system can also be harmful for your organization if it is not well-designed. A badly designed IVR can cause confusion among the clients,...

IVR systems are typically simple, adaptable, and easy to utilize. The IVR dashboard contains various gadgets that permit businesses to customize their IVR stream according to the most popular choices as observed by customers. When any customer approaches your business phone nu...

When new academic year admissions are around the corner, schools gear up for the busiest month of the year. Educational institutions put out advertisements in print media and online channels for fulfilling their total seats. On these days, calls come in and the school is swamp...

Today, IVR takes care of the first level of communication that takes place with customers. it plays an important role in the first impression that is left on the callers. Now, every industry is using this IVR system to professionalize their business communication. We’ve all at...

News and media are one of the leading businesses today and the role of news channels is the most important when it comes to connecting the common man to the current society and government. The exact purpose of our news channels is to keep update people about significant events...

The number of startups in our country is increasing gradually every year. This rising results in, around 5-6 startups are popping in our country every single day. This makes a severe increase in competition and all entrepreneurs need to accept new strategies to survive in the...

Outbound calling still remains vital for businesses worldwide. According to some market surveys, 92% of sales conversions are happening over the phone. It’s a true fact that outbound calling has long been a tactic for many successful organizations. Such calls, also known as co...

The recruitment sector is an evergreen stream in our market. It’s because of the requirement of candidates for certain businesses even if it is small, medium, or big. Job recruitment agencies have two phases or points in their working scheme. One is Job seekers and the other i...

First of all, let us break this myth once and for all. Many people might think that opting for a new number of services would lead to a loss of callers and hence their revenue also. It is normal that we thinking, unavailability in a certain number will lead to loss of customer...

Masked calling is a tool used in the online sector to guarantee private telephone numbers for buyers and sellers. For each meeting, it utilizes a fleeting telephone number, enabling them to transmit flawlessly within a predefined timeframe. The numbers are reused and reassigne...

How hard will the corona virus hit the travel industry? During this pandemic, few industries have fallen as far and as fast as tourism. But still, they are trying to survive their most. Technology can able to help them during this. Belonging to the tourism niche, many travel c...

2020 is a year that has brought the world to a standstill and so; it is unforgettable in many aspects. Lockdowns were initiated everywhere and offices, malls, theatres, churches, temples, hotels, and nearly every public place shut down. It is evident that COVID-19 has had pers...

Helpline for Senior Citizens Launched – Help is just a call away Old age is a sensitive phase. Elderly people need care and comfort to lead a healthy life without worries and anxiety. Caring for our elders can be extremely rewarding and fulfilling too. Many senior citizens res...

Over 90 percent of organizations in the world already use technology to automate their business processes. Automated cloud telephony solutions are ruling the technology market now. A wide range of cloud products and services have raised the standards of customer support and ex...

Performance Tracking is an integral part of any marketing campaign. To know whether the campaign is working or not unless you know where you are getting the calls from and if they are genuine leads. Call tracking is a much better method to analyze the quality of leads. Integra...

The health industry across the globe is struggling to keep pace with the corona outbreak and its consequences. An increase in the number of patients also makes many barriers now. Allowing remote diagnosis and treatment for non-critical patients is an effective remedy to handle...

Employees are the spine of your business. They are playing an important role in the development and maintenance of your company and your customer loyalty. When a caller/consumer connects to your organization, their first point of contact is your agent or customer service repre...

The Year 2020 is a competitive landscape and businesses are struggling now to survive due to the global pandemic corona virus. But survival is essential. Getting more leads is the only way to make your business survive and thrive in these tough times. There is a large number o...

Now COVID-19 is declared a global pandemic by the World Health Organization (WHO) and it also transforms people’s lifestyles globally. The whole world enforced to lockdown for many months for social distancing purposes. The existing situation does not allow companies to work t...

Smart communication is the new normal now. Everything is being smart in this era and the world is going towards a fully automated version. Here, Voxbay brings an Automated Interactive Voice Response System to communicate smartly! Simply, Smart voice is the Next-generation call...

The COVID situation has brought us to move on to the remote operating model. Opting for cloud telephony solutions is the remedy to resolve the entire challenges in remote working, including this one. there is remote working civility that your employees have to follow while han...

COVID-19 has shown us that all those boring discussions of business continuity were actually very critical conversations. The global outbreak has led to discontinuity and chaos. The pandemic created troubles in the lives of people, but it has also disrupted the functioning of...

Business is all about customer satisfaction. A satisfied and happy customer will bring repeated sales, business recommendations, and a credible brand image also. A satisfied and happy customer will bring repeated sales, business recommendations, and a credible brand image also...

In this Tech Era, companies must learn to focus their energies on creative and productive outcomes. A seamless option for this is by opting for cloud communication services for your business. Cloud telephony is abundantly scalable and there’s no need for hardware requirements....

As Corona Pandemic damages on the world economy deepen with every day, organizations are looking to efficiently drive their work from home operations, without having to worry about hardware and maintenance. Nothing better than a cloud-based IVR phone system tool to keep in tou...

How Cloud Solutions Helps in Work from Home during COVID – 19 The corona virus/COVID-19 outbreak is a human tragedy, affecting hundreds of thousands of people. It is also having a growing impact on the global economy. Businesses across the globe have no alternative but to adop...

How to set a Flawless IVR for your Business? IVR System is most common nowadays for better business communications. As a company who keeps customer experience at the utmost priority, it is unavoidable for you to constantly enhance your Business IVR’s performance. A customer-fr...

Call Tracking Feature for Effective Marketing Analysis Today, businesses are looking for tools that can generate better value for the end-users. Call tracking is a necessary part of business communication and many businesses have not given it a serious thought about what exact...

Why Business Calls Important? Using the right tools for your business will bring a major impact in every phase of it. Almost everything in our world is turning into digital, and the ability to order products and services and communicate with businesses quickly is also importan...

Cloud Telephony Solutions for Educational Institutions Education Industry in this century has transformed promptly, like never before. if you are in the business of providing education for students, every student is your customer and very often, it’s their word-of-mouth refere...