Effective communication is the key to building strong customer relationships in today's hyperconnected world. As companies face increasingly complex customer demands — ranging from instant support and real-time updates to personalized marketing — enterprises in the Middle East...

Recently, new tools designed to simplify the interaction between humans and computers have hit the market: Chatbots and virtual assistants are some of the industry’s newest tools designed to simplify the interaction between humans and computers. What exactly is a chatbot? A ch...

The first and most important thing for a business is an efficient help desk management system that strives towards providing customers the best service desk experience. In the 21st century, there is no room for poor customer care support and artificially intelligent systems ma...

Beginner's Guide to Hybrid AI Agents What are hybrid AI agents ? Be it e-commerce, real estate or even the education sector, almost all industries are going remote as an effect of the pandemic. Just like the way the mode of these industries has changed even customer service ha...