Most organizations use ERP or CRM systems to simplify operations. What if we say there would be a potential boost in efficiency if these tools were integrated and hosted in the cloud? This integration allows real-time access to vital company information via a dashboard with ju...

Power Apps is a low-code approach to developing web applications. Its integration with Microsoft’s suite of products ensures that businesses can maximize their existing infrastructure. However, as your business evolves, so shall your requirements. So, for more tailored solutio...

Today’s customers want instant, personalized and seamless interactions across multiple channels. They want self-service, real-time info and experiences that are tailored to their needs. To cope with this, businesses often face these challenges: Customer expectations for instan...

Industry reports show that real estate professionals who use digital tools get 35% more productive and 27% higher client satisfaction than their non-tech-using peers. At the heart of this digital revolution is the CRM portal for Real Estate – the central hub that’s changing ho...

Customer portals have become the game changer. These self-service platforms are the central hub where customers can access information, manage their accounts, track orders and interact with businesses easily. Portals increase engagement and reduce operational overhead by offer...

Call customer support and wait in the queue to get answers! Customers don’t like to wait to get answers to small queries and doubts. Calling might still be okay for complex queries, but otherwise, customers like finding answers rather than contacting customer support for every...

Ms. Becky has a travel and hospitality business. She wanted to provide her customers with excellent service by introducing a self-service customer portal. But the results were not as expected. After analyzing, she realized that clarity on customer portal requirements is essent...

SuiteCRM is currently the most widely accepted open-source CRM system worldwide. It is powerful, feature-rich, intuitive, secure, and flexible, and it can help you improve your customer service and experience. For a company that highly values improved user experience, customer...

Education systems are complex. For students to attend school and learn, there has to be an alignment between parents, teachers, and decision-makers. This requires an innovative approach that helps solve the same problem in a different manner. For Instance, Solving it using and...

Nonprofits have big goals but often limited resources to manage their day-to-day tasks. For many, communication and document management can be tricky, especially as they grow. Keeping board members informed, keeping volunteers engaged, and making resources easy to access can m...

Like others, the finance industry is undergoing a drastic change as it moves towards digitalization. The emergence of non-bank startups is changing the competition, forcing everyone to rethink their ways. As data breaches and privacy concerns intensify, regulatory laws and com...

Hospitals and clinics have many moving components to manage, including patient care, administrative duties, vendor coordination, and compliance. Operations may become disjointed without the proper plans and resources in place, which could result in delays, higher expenses, and...

Convenience is the key to the customer experience. Consumers now look for interesting experiences along the way rather than just purchasing goods. Even if they are exploring, buying, or getting help, they want a smooth, customized experience. Imagine going to a store you know...

Affiliate programs have gained immense popularity of late, and brands are adopting them at a large scale. Affiliate programs are a great way to grow your business quickly and easily. If you are a business owner looking to grow your revenue and sales, it is time you considered...

We would not have known back when Belgium boasted the first stock exchange in Antwerp in 1531 in a room, where all the money lenders and brokers would come to deal with business. However, today, thanks to technology and users’ interest, anyone can invest in the stock market, t...

Access management is a crucial part of any business. It provides improved security but mitigates threats. As your organization grows, you need to provide multiple logins for high-volume users. However, managing high volume users in the Salesforce customer portal is a big chall...

According to a Walker study, customer experience will overtake product and price as the main brand differentiator by 2020. And the best way to go about providing a holistic customer experience is to pay attention to the overall customer journey. Maintaining consistency through...

All of us are customers to some business or the other. All of us need products and services ranging from the scale of a soap to TV channel subscription, internet connectivity, gadgets of varying kinds, etc. When you, as an entrepreneur, face bad service, you must have said how...

Hospitals and clinics have many moving components to manage, including patient care, administrative duties, vendor coordination, and compliance. Operations may become disjointed without the proper plans and resources in place, which could result in delays, higher expenses, and...

Salesforce is the world’s no. 1 CRM with a global customer base of over 150,000 companies. Scalability, cloud storage, and world-class apps for service, sales, etc. make it a popular choice. Out of a number of Salesforce products and solutions, Salesforce Nonprofit Success Pac...

Collaboration and data sharing have become integral to business success in the digital era, especially within partner ecosystems. The Dynamics 365 Partner Portal stands at the forefront of this trend, facilitating seamless partnership management. However, with increased collab...

Salesforce is a well-known name in the world of CRMs, portals, and communities. We can’t deny that their products are world-class and provide organizations like yours an upper hand. And sometimes that can raise further questions like which portal to invest in? Should you be go...

Managing partner relationships in industries that depend on indirect sales channels often presents significant challenges. Building strong partner programs can help streamline these efforts, but scaling revenue through indirect channels requires more than just structured polic...

In today's rapidly evolving digital age, staying ahead of the curve is essential for businesses to thrive. One of the key factors that can help businesses maintain a competitive edge is harnessing the power of Salesforce and hiring a skilled Salesforce developer. In this blog,...

Microsoft Dynamics 365 Developer is crucial in streamlining business processes and enhancing productivity. Businesses looking to implement Dynamics 365 must decide whether to hire an in-house team or outsource to a reliable partner. In this blog, we will explore the pros &...

As a business owner, you need to remember that what your customer doesn't have is extra time. So if your customers can't reach you quickly for their queries, they will be highly disappointed. Nowadays, it has become necessary for businesses to offer a customer service portal....

Irrespective of the industry you belong to, if your business has a website, you can use CRM portals. CRM portals will help you take your business one step ahead. CRM portals are the best way to develop trust of customers and partners. You can also improve your global presence...

Adding as much as customer-centricity as possible to your website is the strategy for increasing sales and engagements. This is a tried and tested method used by numerous businesses, including small and giant businesses globally. So, if you have some unique products but cannot...

Last year many companies such as Slack, Twitter, Shopify, UpWork, and Facebook embraced the permanent work-from-home culture. Remote work forced by the pandemic has proven that employees can work productively from home as much as they can from the office. But the real challeng...

Every time someone talks about customer experience, the first and foremost suggestion that businesses receive is – deliver what customers want. But each customer may have unique requirements. A few may ask for convenience in shopping while others may prefer quality products. T...