WHAT IS CLOUD IVR? The term "Cloud IVR" refers to a service platform's availability of IVR features. Companies can take advantage of new, scalable cloud technology with a Cloud-Based IVR Solution. Usually, they are sold on a consumer basis. Interactive Voice Response (IVR) is...

This also refers to the services of contact centers through a cloud Platform. Let’s begin by understanding what cloud contact centers are. A Cloud Contact Center is a robust collection of resources and software for call centers or a company's customer service departments. A co...

The cornerstone of a good contact center remains constant even in this period of rapid transition and uncertainty: excellent customer service. Organizations that consistently offer positive customer service excel in any crisis. In reality, events such as the COVID-19 pandemic...

Click-to-Call refers to the ability to click and dial a phone number you see online. In many places of the website, you'll see click-to-call options, including pay-per-click ads, map directories, client pages, and forums. Click-to-call makes it easy for clients to contact you...

The Interactive Voice Response (IVR) system helps businesses to improve the delivery of customer service, allowing them to connect with local agents and to take advantage of self-service options. The firms are able to choose from two broad categories of IVR systems-IVR on-site...

Most of Cloud Telephony For Startup companies worry that their website will have a phone number. Should we really be able to reply to all incoming calls? How can I handle what small, really busy and working from different places is our team? Are we going to lose much time talk...

Cloud Telephony For Startup, move your phones to the Cloud, move your company to the Cloud! If you wonder what this cloud is, and if you're particularly concerned about transferring it to the cloud, be certain that you've reached the right place! This blog will provide you wit...

Most of the time, your application or website may be full of useful information, but due to some communication gape timing, your customers cannot communicate or interact with you. Such as “You are looking for any product on A website and you want to know about some extra infor...

Have you just entered the market with a website, which works especially with cell phones with any device? This definitely could be one of the major challenges we usually face digital marketers. In the meantime, the war is not just over here with the right development of the we...

Click-To-Call: How the Customer Experience will be Affected Never underestimate the essence of calls to business growth and success. Click-to-call, or click-to-talk, could be a means that of communication whereby an individual clicks a button thus on hook up with another compl...

Hosted IVR Services on the Indian Market was launched by CloudConnect. Interactive voice response (IVR) systems are one of the most common instances used by CloudConnet. Life is moving more rapidly today and customers expect more continuously. At the moment, companies are cons...

IVR technology constantly adapts to the needs of the industry. Visual Hosted IVR (VIVR) is an example of this adjustment. This blog post focuses mainly on how VIVR allows customers to seamlessly transition their incoming calls to a mobile or Web-based system. The Virtual Inbou...

We support your company here through our digital marketing services in a number of different ways: Search Engine optimization Web optimization involves increasing the perceptibility of your site in the natural results of your search engine by updating your pages with the sente...

People are using their smartphones today for almost everything, including making business phone calls. Generally, they're ready to buy when they have a question about your goods. Is your website ready to assist you with this? Or are you so busy that you didn't have time to inc...

Virtual numbers are very important when you set up a business where you need to call or receive a lot of calls from your customers. It's a number that doesn't need a phone line or sim card. On the machine itself, all the calls can be made and received. But it's a way to get ch...