These are all valid questions and offering exhaustive answers would extend far beyond the compass of this blog. We can, however, touch on the key points that should guide any evaluation of the options telcos have in this area. First, it’s more or less axiomatic that today inno...

Three UK is investing heavily to become a digital business and to double its revenue, customer base and NPS by becoming the UK’s best loved brand by both its staff and customers. To achieve this, it has opted for a greenfield full cloud OSS/BSS digital transformation supportin...

If you Google “Digital Transformation”, and I doubt most of us have because we presume that we already know what the term means, you’ll get a fair number of variations in response, albeit mostly on a similar theme. In the telecoms industry, the process of digital transformatio...

In fact, all too many companies pay little more than lip-service to loyalty - running outdated, unimaginative programs that fall far short of surprising and delighting their customers. So, how do you best address loyalty, how best can you improve returns and reduce churn, how...

TELCO BIG DATA: What and why? Big data is no longer new. Actually, it’s not even as new as it might appear. While the term itself might have gained a foothold only in recent years driven by the emergence of technologies either designed to harness it or reliant on it to be impa...

Contextually decide and present the optimal The world today is driven by consumer choice and self-research-based purchasing decisions. We shop online, we watch TV on demand and, when we want advice, we turn to Google. Digital channels such as mobile apps and self-care sites ha...

At Evolving, we’re passionate about helping Communications Service Providers (CSPs) extract the maximum Customer Value Management from their existing customer base. In today’s commoditized markets full of disruptive price-wars, carriers are placing more and more importance on...

At Evolution Platform, we’re passionate about helping Communications Service Providers (CSPs) extract the maximum value from their existing customer base. In today’s commoditized markets full of disruptive price-wars, carriers are placing more and more importance on having the...

Evolving Systems, Inc. (NASDAQ: EVOL) is a real-time digital engagement accelerator with 100+ customers across 5 continents, empowering Communications Service Providers (CSPs) to increase revenue per user, reduce friction, improve retention and maximize customer satisfaction....

Smart Dealer is a complete front-end application for Dealer Management covering Provisioning, Loyalty and Analytics. Stringent worldwide regulations around the digital Know Your Customer (KYC) process are forcing operators to give this area of SIM distribution significant atte...

Digitization, it’s no secret, is changing the landscape for Communications Service Provides. Not before time. In the telecommunications industry new subscriber growth has slowed and profits have slowly been eroded as a result of price wars that more often than not end up in th...

One of the software trends that’s emerged over the past couple of years, Containerization, has quickly picked up pace, building on the momentum of another trend, virtualization, which it can either replace of complement. Containerization is the ring-fencing and packaging of an...

Activating SIMs: Here’s The Standard Evolving Systems’ innovative and patented Remote SIM Provisioning solution represents the new standard for activating SIM cards. It’s available as a SaaS (Software as a Service) solution or it can be deployed on premise and it allows Commun...