Modern-day startups can no longer ignore the value of customer service. Happy and satisfied customers are important for all businesses. Keeping the buyers pleased after they checkout is a critical area that companies need to work on. Today’s customers are highly demanding and...

In the U.S., companies lose $62 billion a year solely because of poor customer service. Customer service is the direct reflection of customer experience. And, the above stat alone is enough to encourage you to take the necessary actions to improve your customer experience. Com...

We live in the era of instant customer satisfaction. Customer savviness and their increasing demands have become a major driving force for companies to become more customer-centric. And these demands will continue to rise in the future as well. Brands are doing everything they...

Conventionally, HR helpdesk ticketing systems are used to track and manage employee inquiries, issues, and questions by the HR departments of companies. From the recruitment processes, managing company benefits to handling day-to-day challenges like managing compliance with va...

Each year, as we find new ways of interaction, things between customers and businesses keep getting more interesting. Long gone are the days when customers could interact with businesses through only one channel and expect high-quality customer service. Thanks to multichannel...

Customer service should not be a department. It should be the entire company. Tony Hsieh Customer support is something that every business needs, regardless of the size, nature of products and services, and the industry they’re working in. All companies (small to large) need t...

Do you know what is the core aspect of a successful brand? It’s your customers. Not just any customers, but happy customers! We live in the era of quick tech and are used to finding information at lightning speed. So much so that it is affecting consumer behavior and expectati...

Small and mid-size businesses are often met with praise for providing a personalized customer experience. Consumers usually state something like, “They treat me like a person, as compared to .” However, it does not mean that it is easy for small businesses to provide quality c...

A brand is no longer what we tell the customer it is – it is what customers tell each other it is. The above quote by Scott Cook is enough to signify the importance of handling a customer complaint. According to a study, 33% of Americans say they’ll consider switching companie...

According to a National Center for Biotechnology Information study, case management is used to coordinate workflows and control costs in various industries for more than a century now. Case management usually refers to the recording, monitoring, and analysis of involved proces...

Company Culture is an important aspect of incredible customer experience. Most of the time, company culture becomes the hindering block for a good customer experience. Without a customer-focused culture, companies can’t create and deliver an ideal customer experience. Most com...

In today’s digital and tech-driven world, customers expect slightly more than excellent support. Bad customer support can have adverse side effects, whereas a good customer experience can boost your brand image. Customer support teams work day and night to meet all customer ex...

2020 brought certain levels of uncertainty and unpredictability to our lives. Businesses across the world will be feeling its impact for the foreseeable future. Changes once considered temporary have become a necessity. For customer support teams, this might feel a little daun...

Customer service is not limited to delighting the existing customers anymore. Its significance also lies in drawing in new customers and retaining them for the long term. Nowadays, customers have become increasingly impatient, and they expect a quicker response from brands. If...

“Excellent customer service is the number one job in any company! It is the personality of the company and the reason customers come back. Without customers, there is no company!” This quote by Connie Edler is enough to tell us the importance of providing excellent customer se...

Every business aims to provide the highest possible quality of customer service at the lowest possible cost. Experts argue that cost and quality are the two primary aspects of customer support. Therefore, it stands to reason that cost and quality must be measured on an ongoing...

15 years ago, the average consumer typically used two touch-points when buying an item and only 7% regularly used more than four. Today consumers use an average of almost six touch-points with nearly 50% regularly using more than four. The way that companies handle customer se...

Many companies suffer from modern-day problems in this high-paced world of business. Problems like customer retention and gaining customer trust continue to hinder businesses’ progress, now more than ever. Companies are already spending an extraordinary amount of resources on...

IT service desks are one of the major drivers of customer experience. Service desks are an entry point of contact for all users, where service providers receive the demand for incident resolution and service requests. Nowadays, self-service portals and chatbots are at the peak...

According to a survey, 85% of experts agree that customer service determines the growth of their business. Especially in 2020, since the pandemic hit the world, customer service departments have been tested like never before. The year put a spotlight on contactless customer se...

Complaint Management Software: A Must-have in 2021 Providing an excellent customer experience is paramount to a company’s reputation. According to a survey of 15,000 customers by PwC, it was found that 1 in 3 customers will leave a brand they love after just one bad experience...

As of 2020, even those of us who didn’t rely on gadgets to do our jobs have had to. The future arrived and made itself obvious. How it arrived is questionable. But without digressing further, let’s dig into the means of communication we use and what we should know about it. Fo...

As the year 2020 unraveled, businesses struggled with a constant influx of customer complaints. Brands faced a wide range of disruptions to their operations. Customer service departments were forced to adapt quickly to uncertain situations and were tested like never before. “5...