Running a business needs perseverance and passion. But that alone doesn’t guarantee success. You may have all the qualities necessary to make a business successful, yet the customers may not be able to connect with your brand. The primary reason behind this issue could be cust...

While building a successful business, every aspect calls for attention. Everything is essential, including your product, tech, design, distribution, marketing, sales, manufacturing, and a myriad of other resources. From that pile, why prioritize customer experience? The answer...

The harsh truth is, your products and services won’t matter if you don’t have customer support and relevant strategies in place. Sales and marketing are typically the lifeblood of any retail business to reach and engage customers. It would help if you had more than this to bui...

Technology drives efficiency in nearly every aspect of a business today. It will be fair to say that companies are dependent on technology to drive productivity. But not unless your processes are efficient. The same is true for customer support departments too. Every company n...

Customers of the 21st century want to find solutions to their problems easily and instantly. The speed and ease with which they can find the right solution are all a part of an excellent customer experience. A knowledge base is just one of many self-service tools you can offer...

Phones and the internet have made almost every piece of information available to customers at their fingertips. Customers can always find an apparent solution using the right communication channel. The speed of the solution is based on the complexity and urgency of questions....

So, you worked your way up the ladder. You got promoted to the customer service manager position, and now you’re all set to manage a high-performing team. You might assume your job would get more accessible now since managing a team does not seem like a task. But you’re only l...

Everyone knows that help desk software empowers agents with a wide range of collaborative features. Studies have shown that as much as 88% expect a response within an hour. Hence, help desk software is essential for businesses now more than ever. Eventually, the goal of every...

Students have to juggle multiple roles in any educational institution. To function efficiently, they have to undergo complex learning processes, administrative functions, academic services, etc. Thus, as an educational organization, you would want to exercise special care whil...

If you want to improve the patient’s experience, you need to offer the best quality of care to your patients. The first step towards providing the best services to your patients is to stop treating them as your customers. The IT help desk software can play a vital role in help...

“Customer Success” is one of the biggest buzzwords in any industry niche, and it is here to stay! It is becoming one of the most critical factors across industries. In fact, it defines the difference between a company going broke and achieving mega-growth. Let’s all agree that...

“If your customer retention is poor, then nothing else matters.” – Brian Balfour Be it service providers, start-ups, or well-established organizations, staying on top of customer support services is critical for all of them. It is essential for customer retention. Companies mu...

Lately, technology has condensed, reduced, and minimized the overall customer support time, be it a resolution, acknowledgment, or response. So much so that: “93% of customers will make a repeat purchase with brands that offer excellent customer support.” When we say customer...

The amount of data that companies across the world generate daily is mind-blowing. Every single day, quintillion (containing 18 zeroes) bytes of data is generated. It includes everything from customer feedback to call recordings to customer data. It also includes modern-day cu...

Flexible and accommodative customer service is the need for many customers today. Your customers would prefer to interact with your brand from their choice of platform and through gadgets of their comfort from anywhere. For accommodating this, your contact center strategy shou...

Excellent customer service is the number one job in any company! It is the personality of the company and the reason customers come back. Without customers, there is no company! Connie Edler Dealing with customers is not something that you can take for granted. Especially when...

At an early stage, every business uses email to handle customer queries. Even the customers prefer emailing whenever they want to get in touch with a brand. It will only be a matter of time before you realize that this system isn’t working for you anymore. As your business gro...

With the rapidly growing technology, IT support services are at the brink of significant evolution. As per a survey by Research and Markets, the IT industry is slated to grow at a compound annual growth rate (CAGR) of 14% between 2016 and 2021. Organizations today have a wide...

Customer support is a pillar of a great customer experience. Companies that can grasp customers’ correct pain points at the correct time (before these pain points become a trend) thrive! The performance of support teams entirely depends on how agile the company is. What does c...

Help desk software helps all types of companies to resolve tech issues faster and allows IT departments to work more efficiently. A help desk: Organizes information Streamlines workflows Eliminates many manual processes How Does the Help Desk Software Help? With helpdesk ticke...

Let us take an example that your organization recently acquired a new company, or maybe your business came up with a new branch or a new brand/product. And as a support manager of your organization, your job is to manage multiple businesses or branches under one umbrella brand...

Globalization has primarily affected the manufacturing industry across the world. The new market trends and cheaper operational options have been changing the existing benchmarks of the manufacturing industry. As the internet has become a necessary source of information and mo...

“Wow, what amazing customer support did I just experience!” I cannot remember the last time I felt this sentiment. No matter how known the brand is, there’s always something or the other that’s missing in the support. In 2021, most companies fail to deliver the bare minimum sa...

Better customer experience means higher customer retention. This means that eventually, your customers will spend more on your brand. A study states that 86% of buyers are willing to pay more to receive a good customer experience. For example, customers will pay up to 13% (thi...

No matter how amazing the customer support teams are, when I am at the customer end or have a query to resolve, I’d actually loathe working with them or asking for help. It is not that they’re bad or my experience with them has not been satisfactory (however, that can be a val...

Every business needs helpdesk software. Especially when helpdesks rarely (if ever) come free and come with a long setup time, sometimes it is not worth the resources that it takes up. But only sometimes. In most cases, a helpdesk will save time, money and save your support age...

No matter how many different help desks a company might need to manage, they usually all share one vital requirement: excellent customer support! Let’s say your organization recently acquired a new company. Maybe your business came up with a child branch or a new brand/product...

Automation is transforming the overall course of customer support. Automated AI works alongside human agents to provide convenient and quick support. Automated support usually involves a self-service help center, chatbots, or other such artificial intelligence features. It ena...

Event management businesses can make use of well-structured ticketing software to quickly and conveniently manage their business. Usually, they spend a lot of time doing tasks manually that can be done automatically if they use event ticketing software. If you’ve ever tried to...

Nowadays, patients make healthcare decisions based on the customer service experience they receive. They measure the cost vs. benefits and services ratio all the time. And these benefits are not only in medical terms but also based on the responses they get from the said healt...