Understanding Customer Relationship Management What is Customer Relationship Management? Did you know that according to a report by Microsoft about 90% of Americans use customer service as a decision-making tool to do business with a company? And according to another report by...

What is B2B customer service? B2B is short form for “Business-to-Business” meaning that you are a business and the product or the design or the creatives you sell are also designed for companies to use rather than a customer. Customer service is the act of providing timely and...

In the e-commerce business context, CRM helps in lead generation, conversion, and interactive customer journeys. Let’s start with the description of the tools. You can find everything you need from one CRM. Here you will get CRM software, Marketing Automation, Help desk softwa...

As a result of the pandemic, a lot of businesses started switching to virtual spaces to conduct business and make. During such unprecedented times, businesses tend to lose customers because of making the shift to virtual platforms. When businesses shut down physical doors cust...

What is Good customer service? With great customer service comes great brand visibility. Having good customer service has become a necessity now. With hundreds of options for the same product, brands now have difficulty making sales, and the only thing that helps businesses ga...

What is virtual customer service? Virtual customer care assists organizations with performing customer assistance distantly, either by telecommute representatives, or through an outsider supplier. There are sure advantages and disadvantages to this plan of action that one shou...

What is customer product training? Did you know that according to a report by Brandon hall Group Extended Enterprise about 55% of businesses improved their customer relations by providing customer product training? The number of new products or services or versions of the same...

Regardless of what ticketing system we use and how we operate, we end up ensuring that it's helping, not hamper our customer service team. Thus, we support customers in a fast, effective and professional manner. So if you ever had issues with the company's website or the produ...

Who is a Customer Support Agent? And What does a Customer Support Agent Do? One of the most efficient ways through which businesses can keep increasing profitability is by making sure that their customers are happy and satisfied. Happy and satisfied customers equal an increase...

WHAT IS CRM? CRM means a combination of business strategies, software and processes that help build long-lasting relationships between companies and customers. And refers to all strategies, techniques, tools, and technologies used by enterprises for developing, retaining and a...

What is a Customer Persona? With the ever-changing needs and wants of consumers, it becomes difficult to keep up with the changing consumer trends and user needs and this is exactly where customer personas pop up. For businesses to stay on top of their A-game it is essential t...

Whether your business is a startup or a Fortune500 company one of the most prevalent goals in customer care support is efficient remediation of help desk tickets. In times like this where businesses are witnessing an influx of digitization, an influx in customer care tickets i...

There is one thing that companies should know before they start doing business in the 21st century and that is that excellent customer service is the backbone of any profitable business. In the past, people chose products on the basis of price comparisons but now people choose...

The onset of the pandemic has pushed a lot of businesses into adapting to the new normal. It has affected societies and businesses at a large scale and has changed the way people interact along with the way they conduct businesses. The pandemic has not only impacted the econom...

Why providing superior customer service is important. Did you know that according to a report by Glance it is said that about 78% of customers tend to back out from making a purchase due to a negative customer experience? Customers are seen as the most important elements of a...

What is CSAT ? Customer satisfaction is the key to keep any business running. Improving customer service and customer satisfaction should be made a priority as it not only retains customers but also increases profitability for the business itself. CSAT is one way of measuring...

What is LMS or a learning management system? A learning management system or LMS is an eLearning software that is used for various learning administration processes like training, tracking, reporting and delivery of educational content. It ensures an effective learning environ...

What Is an Automated Help Desk? Did you know that Customer relationship management systems are considered the heart of 21st century businesses? Automated help desk softwares are revolutionizing the way businesses are catering to the needs of their customers. In simple words an...

What is Knowledge Management? In simple words, a KMS or a Knowledge Management system like the name suggests is a structure that stores and retrieves knowledge in order to provide users a better understanding, process alignment, and collaboration. Not only is a knowledge manag...

Ever heard of birds migrating to a new location because the old space had unsatisfactory conditions and was creating a lot of chaos for them? What do businesses do when they are fed up using CRM Softwares with limited benefits? Yes! You guessed it right! They also migrate and...

What is social media customer service? Did you know that according to wearesocial about 49% of the world population uses social media spaces as of 2020? With a growing number of users on social media platforms, these spaces provide a better opportunity for businesses to cater...

Technology is evolving and businesses are taking complete leverage of this technology to grow their business to heights of success. Today, technologies like CRM systems are a valuable asset for businesses across multiple industries. With its intelligent features and powerful i...

All businesses aim to increase profitability and bring in revenue, with this the ultimate goal is to increase sales. Though the sales component is very important to keep a business running, another important thing we forget is customer service. Customers and sales are two inte...