Did You Know? Interactive Voice Response (IVR) Software was first introduced in the 1970s but has evolved significantly over the decades. Now it incorporates advanced technologies like voice recognition and artificial intelligence. Making a remarkable client experience additio...

SMEs and SMBs are the fastest growing and contributing to the country’s financial stability. In SMEs and SMBs customer experience is the key to success. For small and medium-sized enterprises (SMEs) and small to medium-sized businesses (SMBs), providing excellent customer serv...

You may create your own interactive voice response (IVR) system from the start with the help of an IVR software development provider. You may design your IVR menu, record your voice prompts, interface your IVR with other software, test the performance of your IVR, and more wit...

Since the beginning of its mass adoption, the VoIP sector has provided several businesses with creative and affordable communication options. Over the years, several incredible and ground-breaking ideas have revolutionized businesses while multiple concepts have phased out due...