At present, contact centers are not simply cost centers. They have the potential to drive significant value into the business. More and more businesses are recognizing this capability as a result of the shifting expectations of contemporary customers toward more personalized a...

In today's competitive retail landscape, customer experience (CX) reigns supreme. It's no longer enough to simply have a good product selection or competitive pricing. Retailers need to cultivate a positive and memorable experience for their customers throughout the entire buy...

All those who are into this tech-savvy world of IT know that best customer experience management software is the latest buzz word. It is that world of digits and bytes where you can keep your customers happy, but how? – By measuring and improving their satisfaction level. Smal...