Summary: The modern age automated SMS is no more of a nuisance but could be conceptual, query centric, informative (logistics), as well as quality-centered aimed at measuring the amicability of the product and services.
Bulk SMS has come a long way since its inception in the business sector. Keeping this factor in mind, we a terrific bulk SMS provider have helped more than a million businesses to find a great customer base and easily reach their client-base at lightning speed. However, a few concepts have changed the face of SMS service, one of them is the SMS automation that allows you to automatically send and receive SMS based on business/customer events, customer engagement channel, boost customer satisfaction (through surveys post car service, instant SMS responses to customer query), customer retention (e.g. renewal alerts for subscriptions), conversion rates (e.g. missed cart offers, personalized offers on birthdays) while lowering support and operational costs (e.g. pre-delivery confirmations).
Business Pros of Automated SMS
- Improved Conversion & SALES: Most people forget after placing items in the wish list or cart. So businesses use Automated SMS to send those kinds of visitors to send items related to their browsing history- anniversary, annual event reminders, personalized birthday quotes with a gift hamper or push notifications that remind of cart items and urgency to complete the purchase cycle. These SMS are too bossy like reminding clients of the deal ending soon or the reminding client of buying the Mac mascara as there are only 2 left in stock!
- Customer Retention and renewals: These SMSes are sent to create and share a bond with the clients like –monthly appointments with the doctor, renewal alerts of premium services(dish TV or Amazon Prime) to your customer’s mobile phone without the need to write the message so many times. We are a good bulk SMS service provider; we would do the needful without you stepping out of the door.
- Capture Feedback at the right time: Sending automated survey reports seems like a nice idea especially for catching on feedback that they have the product or service within a week of dispatch. Moreover, these feedbacks are exclusively meant for mobiles.
- Delighted Customers: Instant query reports, guide Pdf, rate cards, location maps are a great way to make your customers feel appreciated. Appreciation is the key to increased sales report and greater revenue numbers.
- Lower Operational Costs: Logistics and e-commerce companies can suitably cut down on operational costs by sending pre-delivery confirmation messages like “Send YES to confirm product delivery at 10 am tomorrow. Send NO to reschedule delivery.”
These automated SMS services are a great way to recreate engagement with the consumer.