Virtual assistants in the gaming sector
How virtual assistants redefining the gaming industry
The gaming industry is expanding dramatically with more and more people getting into gaming every day. When there is increased demand for gaming services it becomes challenging and chaotic for gaming companies to handle so many customers (or in this case gamers) and their customer service requirements. With the growing number of gamers, gaming companies tend to face a wide range of help desk support issues like lack of customer service agents, decreased first call resolutions, increased response times, a huge number of unattended tickets, etc. And this is exactly where virtual assistants are redefining the gaming industry.
But are intelligent virtual assistants required in the gaming industry? Yes! Virtual assistants like Kapture’s AI Chat are a one-stop solution for all the customer care support problems that gaming industries face. It is essential for businesses to understand that intelligent virtual assistants are required in the gaming industry and that virtual gaming assistants are the future of the present and coming generations. Kapture’s AI chatbots not only help gaming companies improve their help desk support systems but also increase gamer retention rates. Better customer care services leads to not only efficient customer relationship management but also increases profitability in the long run.
Uses of Chatbot in the gaming industry:
- AI bots can be used in “in-Game Support”
One of the best ways in which the gaming industry can make use of artificially intelligent chatbots is through in-game support. It is a known fact that games are evolving every other day. There are new upgrades due to various reasons like customer experience, bad user design, new features, etc. There is a constant change that games go through every now and then and due to this, it becomes difficult for customers to get adapted to the new features or new versions of the games. By using virtual assistants like Kapture chat, businesses are able to help gamers better adapt to the constant updates. Apart from assisting users chat bots also help customer support teams as well.
- Bots can be used to setup FAQs
Though using chatbots for in-game support is a great way of helping users adapt to the new features, another effective way businesses can help gamers adapt to the new updates is by establishing knowledge bases based on FAQs. This helps the gamers solve their queries and questions independently without any agent’s help. Since these virtual bots are not limited to office hours like agents they can cater to the customer’s needs 24/7. When there are a lot of tickets being raised, help desk management agents tend to make errors due to the increased workload. Integrating a knowledge base based on FAQs will also serve as a much better source of information for existing gamers along with the potential ones. These self-service FAQ portals are not only able to handle multiple tickets at the same time but also make sure that no tickets go unattended.
- Virtual assistants help you gather information
Since these AI bots have huge information storage capabilities they are able to collect enormous amounts of customer data like customer preferences, their website activity, links clicked & features of the game often used. These virtual assistants record all conversations and help businesses find new leads and prospects. They also help gaming businesses strategies their marketing strategies and sales strategies. Making marketing and sales strategies around the insights collected from the virtual gaming assistants also leads to increased profitability and customer retention. The insights are able to provide a much better idea of what gamers really need or how they really feel about a certain feature of the game or a new update.
Constant upgrades and new versions can lead to a lot of chaos but with the right tools like AI bots businesses can help customers adapt to the new features. To know more about how chatbots are important for a better gaming experience click here for a demo.