As businesses move towards a digital ecosystem, it is important to leverage a powerful platform that can meet your evolving requirements and can also scale as your business scales.
ServiceNow brings endless possibilities for improvement, efficiency, accountability, and visibility within your company and will prove to be a valuable asset over time. But how do you take the first step?
While you may think that the ServiceNow implementation process is easy and you can do it all on your own, between creating your roadmap, executing projects, and maintaining the platform, the journey may get arduous and will require more resources than initially estimated.
1. What can go wrong?
2. Implement for the present but plan for the future
3. Define and map proper process foundations
4. Start with best practices
5. Build foundational capabilities and train your teams
6. Moving ahead with a ServiceNow Implementation Partner
Now let's start with what can go wrong -
1. What can go wrong:
To quote Murphy’s law in this context, “Anything that can go wrong will go wrong.” You can plan your implementation, devise a roadmap, account for all eventualities but during the implementation process, things will change.
With a smooth ServiceNow implementation, you can achieve an organization-wide digital transformation, move resources and budget towards innovation, and enhance your company’s ability to respond to industry shifts.
2. Implement for the present but plan for the future:
Digital business is evolving at an inexplicable pace. What’s relevant today may cease to be irrelevant tomorrow. Therefore, your implementation should also be aligned with the changing needs of the market. The ServiceNow platform is flexible and extensible that can adapt itself to the unique needs of your business and customers.
While you can create certain standardizations around ITSM with ServiceNow, it also gives you the liberty to make your customizations. With a proper implementation plan and introducing the right amount of automation into processes.
3. Define and map proper process foundations:
Sometimes processes aren’t clearly documented, especially because most of these processes are manual and will require an organizational change to incorporate automation.
One of the biggest advantages of ServiceNow is its ability to automate manual processes, giving your team the time to work on more complex projects. Automation also enhances process consistency by reducing the potential for human error in repetitive, mundane tasks.
For the entire system to run smoothly, certain tasks will have to remain manual than others, so it’s important to identify which processes will benefit the most from automation.
4. Start with best practices:
Once you have defined your processes, make sure you don’t move to customizations right away. It is always recommended to document and follow ServiceNow best practices that best suit your business requirements. You can start by analyzing your internal business processes to identify how they can benefit by leveraging the platform.
The playbook provides essential tips and best practices to follow during implementation.
5. Build foundational capabilities and train your teams:
Change is difficult for any organization. But being open to change can solve a majority of problems and that would require companies to be open and transparent about the adoption with their employees.
There is a need to educate them about the modern ITSM frameworks that relate to ServiceNow so they can embrace the change and understand the value it brings to the business.
6. Moving ahead with a ServiceNow Implementation Partner:
With a dedicated ServiceNow Implementation Partner, you can overcome implementation difficulties but what happens when you don’t have a dedicated team to handle the inconsistencies? Your company can keep the implementation constant with the help of a partner. Your ServiceNow partner will ensure that all the roadblocks are dealt with effectively as soon as they arise.
As a ServiceNow partner, we provides best-in-class expertise in standardized and scalable solutions to enhance visibility and agility across your organization. With our in-depth domain expertise, certified consultants, and years of experience in delivering the highest standard of services, you can be ready to meet all kinds of unique challenges in the digital business world.
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