Peter Veldhuizen Sydney Increase customer loyalty through customer service

Peter Veldhuizen Customer loyalty is a customer’s likelihood of doing repeat business with you. This stems from customer satisfaction and outweighs availability, pricing and other factors that typically impact buying decisions.

When a customer is loyal to a product, service or brand, they are willing to wait for a restock or spend a little extra money for it.

Simply put, customer loyalty happens when customers give a company repeat business over time. If you provide great value in your product or service, and the customer experience stays consistently good, then your business will reap the benefits of customer retention.

Peter Veldhuizen Sydney That means less effort spent on customer acquisition (though of course, you’ll always seek out that new customer)