Welcome to 'The Overcoming Adversity Podcast', where we explore the stories of people who have faced and overcome unimaginable challenges.
From overcoming physical limitations, to overcoming financial struggles, to overcoming emotional obstacles, we delve into the minds of those who have faced adversity and come out on top. Join us as we discover the strategies and mindset that helped them to succeed. This podcast is for anyone who has faced or is currently facing adversity and is looking for inspiration and guidance on how to overcome it. So tune in and be ready to be empowered and inspired.
EP 57: Fortune Favors The Brave. In this episode of The Overcoming Adversity Show, Richard and Michael talk about some misconceptions about telemarketing and call centers, how COVID impacted his business, and the challenges he faced in providing amazing services to his business clients during those times.
Michael W. Allison is a highly sought-after keynote speaker, TEDx speaker, best-selling author, expert leadership trainer, and award-winning INC 5000 entrepreneur. As a U.S. Marine Purple Heart Veteran, Michael’s mission is to empower leaders, teams, and organizations to embrace adversity, break through limitations, and lead with resilience in a rapidly changing world.
With over 20+ years of leadership experience, Michael has helped thousands of individuals and organizations unlock their full potential by transforming challenges into opportunities. As the visionary CEO of The Adversity Academy Leadership Development Company, he has developed battle-tested, science-backed methodologies that drive peak performance, foster high-impact leadership, and cultivate a culture of accountability, resilience, and growth.
Michael’s leadership journey began in the United States Marine Corps, where he served on mission-critical combat operations in the aftermath of 9/11 and the Iraq War. His service, which earned him the prestigious Purple Heart, shaped his deep understanding of leadership under pressure. These life-altering experiences became the foundation of his proven methodologies, including The UN-Leadership and Break The Bottle – 3-D, which challenge conventional leadership paradigms and empower individuals to lead with confidence, clarity, and purpose.
As a globally recognized keynote speaker, Michael has delivered transformative presentations for Fortune 500 companies, government agencies, and elite organizations, including Microsoft, TEDx, NBC, and Columbia University. Beyond the stage, Michael is a successful entrepreneur, having launched multiple businesses and earned recognition from INC 5000, Franchise Consultant, USA Today, and ESPN. He holds a Bachelor of Science in Business Information Security Systems and an MBA in Applied Management from Indiana Wesleyan University, where he was honored with the 2022 Distinguished Alumni Award for his contributions as a leader, mentor, and advocate.
Michael’s work has been featured on, The Jennifer Hudson Show, ESPN, NBC, VFW, multiple podcasts, and About Face Military Mental Health Tribute, further solidifying his expertise in leadership, resilience, and personal transformation.
I am Michael Allison, a Leadership Expert & US Marine Corps Purple Heart Combat Veteran. I am the creator of “BREAK THE BOTTLE®” & “The UN-Leadership®” Methodology.
Do you want to be an ELITE leader? Need to meet or want to exceed your performance goals & KPI’s? Be a better CEO, Entrepreneur or Manager? I can help.
If you are serious about improving your odds to be successful in this crucible of life, I will teach you how to “BREAK THE BOTTLE” from what is holding you back & show you how to become an “ELITE RESILIENT LEADER”, & lead your team, your organization & most importantly “YOURSELF”
I’m a U.S. Marine Corps Combat Veteran, Purple Heart recipient, and now a globally recognized keynote speaker and leadership coach.
You may not fully grasp what “The UN-Leadership®” means right now, but as you explore my journey, you’ll not only understand it, you’ll realize that breaking the mold of traditional leadership is the key to unlocking your true potential.
Together, we can shatter the limitations holding you back and help you lead with resilience, creativity, and purpose.
Get ready to operate at your peak performance and transform your approach to leadership.
UN-LEADERSHIP
Empower High-Performance Resilient Leaders and Teams Through
Unconventional Principles of Resilience, Accountability, and Leadership
The distance between an average leader and a great high-performance resilient leader can be measured in the resiliency and unwavering trust your team members experience.
The 3 Leadership Pillars of
THE UN-LEADERSHIP
In leadership, the true challenge lies not merely in possessing knowledge,
but in embodying and effectively applying that knowledge throughout your team.
LEADERSHIP PILLAR 1
UN-LOCKING
Confidence & Influence
Empower your employees with the skills and confidence they need through comprehensive, proven training.
Transform your leadership identity by fostering continuous learning and personal development, driving innovation and resilience within your organization performance.
Equip and cultivate leaders with a growth mindset, prioritizing continuous learning and adaptability to drive innovation and inspire their teams.
Focus on clear, straightforward solutions and build trust through people-centric practices that enhance team morale and productivity.
LEADERSHIP PILLAR 2
UN-LEASHING
Vision & Innovation
Make decisions with integrity and authenticity, staying true to your core values and instincts amidst external pressures.
Ensure quality and consistency with efficient, streamlined processes by empowering team members to make decisions and encouraging collaboration, leaders will foster a motivated and dynamic work environment.
Bolster your team with methods they can trust and balance short-term objectives with long-term goals, ensuring enduring success and impact for future generations.
Cultivate A Culture to Serve-Ability, Not Deserve-Ability with principles that enhances teamwork, boosts morale, and drives collective success, as individuals prioritize the greater good over personal gain.
LEADERSHIP PILLAR 3
UN-BOUNDING
Growth & Impact
Create a culture of service and collaboration, valuing team input and fostering autonomy to drive collective success.
Inspire innovation and collaboration through the power of trust, so your team can gain insights and focus on practical, straightforward solutions that enhance efficiency and effectiveness ensuring lasting success and resilience.
Leaders will prioritize the well-being and growth of their employees, building a supportive and inclusive work culture.
Build Trust and Prioritize People-Centric Practices with core values, relationships, and the well-being of the team.
LEADERSHIP
…. is at the foundation of a team and at the heart of organizational peak performance lies Tenacity, Determination, Resilience, and Trust.
When your team members feel deeply trusted, they grow more dedicated, responsible, and invested, going beyond simply “performing a task.”
They become crucial participants in a purpose-driven mission.
Provide your frontline team with all the tools and support they need to achieve their goals with reliability and outstanding performance.
Equip Them WIth
The UN-LEADERSHIP
U.S. Marine Michael W. Allison recognizes the critical significance of leadership.
For over 25+ years, he has led thousands of troops as a U.S. Marine Amphibious Assault Section Leader and Corporate Leadership Trainer. Whether driving tanks and infantry troops into enemy territory or leading corporate teams, every single mission has required complete leadership between him and his team.
It’s a principle that has been proven time and again,
challenge after challenge, mission after mission:
LEAD YOUR TEAM
as if success depends on it
Develop and equip yourself with these 5 core skills to build deeper trust and guide your team confidently through challenging situations. Assess your strengths and areas for growth with this practical, action-oriented guide.
Keys to Entrepreneurial Success and Balance
And so, as I mentioned before, know where, know where you stand in the team. And for me being here, the greatest thing I've done was to delegate and to promote people. And that's given me the most satisfying seeing that people not only stayed with me, but grew with the company and speak well of me. There's no real trick to being an entrepreneur. I think a lot of it is perseverance. Most people will quit 80% in, or they're, as I mentioned earlier, hard on themselves. How about this, my friend? If they give themselves me time to decompress, maybe hitting the gym, in my case, washing convertible, playing pinball, walking in nature, just where you put the phone away and you can just chill out for a minute. I've seen people rediscover their balance and not escalate out of control.
The Excitement of Anticipation
Yes, Sergeant. I think you do a great podcast and I'm a part of your audience here. Costa Rica loves you. And I thank you so much for having me on here. Your audience has no idea how many times we've tried to book this and had to keep in touch. But you know what it does? It shows how much I wanted to be on your podcast, how much you wanted me as a guest. And I tell you what, my friends, anticipation is one of the greatest drugs ever. I'd prefer to live in Christmas Eve internally than Christmas day. Because having those warm fuzzies just feel great. You know, something good's about to happen
Fun Homework and Iconic Influences
You know, no one likes homework. But when it's fun homework, they do it. Do you remember in class when they brought the TV and you're like, yeah, I get to watch something today. I'm going to give your audience homework, but fun homework. How does that sound? That sounds good. I never had that before. Let's do it. Some of my favorite influences, they were speakers. Now I'm going to go real old school. The first one is Basil Rathbone. Hmm. He did old time radio. He was with Nigel Bruce. He did a bunch of Sherlock Holmes. He did about, I think 14 or 17 movies, but I don't speak Queens English. And if I tried to act and talk like that, Michael, you'd be like, dude, what's wrong with you?
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
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Richard Blank hired bassist Garry Gary Beers of INXS.
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