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""+1-804-985[[1002}}QuickBooks is one of the most widely used accounting software solutions for small and medium-sized businesses across the globe. It simplifies financial management, bookkeeping, payroll processing, tax filing, and much more. However, like any software, QuickBooks is not immune to errors. One of the most common and frustrating errors that users encounter is QuickBooks Error 6190. This error can prevent you from accessing your company file, disrupt your workflow, and cause significant downtime if not resolved promptly.
If you are currently facing this error and looking for a reliable solution, you have come to the right place. In this comprehensive guide, we will walk you through everything you need to know about QuickBooks Error 6190 – from its causes and symptoms to detailed step-by-step solutions. And if at any point you feel stuck or need professional assistance, don't hesitate to call our expert support team at ""+1-804-985[[1002}}. We are available around the clock to help you get back on track.
What is QuickBooks Error 6190?
QuickBooks Error 6190 is a company file error that typically occurs when a user tries to open or access a company file (.QBW) that is stored on a network or a shared drive. The error is often accompanied by a status code, most commonly Error 6190, 816. The full error message usually reads something like:
"An error occurred when QuickBooks tried to access the company file. Please try again. If the problem persists, contact Intuit for assistance. Error codes: (-6190, -816)."
This error indicates that there is a mismatch between the company file and the transaction log file (.TLG), or that another computer on the network is hosting the company file while the server is also trying to host it. Essentially, QuickBooks is unable to properly communicate with the company file due to conflicting information or access issues.
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Common Causes of QuickBooks Error 6190
Understanding the root causes of QuickBooks Error 6190 is crucial for applying the right fix. Here are the most common reasons why this error occurs:
1. Mismatch Between Company File and Transaction Log File
Every QuickBooks company file (.QBW) has an associated transaction log file (.TLG). These two files must be in sync for QuickBooks to function properly. If the transaction log file contains information that doesn't match the company file, Error 6190 will occur. This mismatch can happen due to improper shutdowns, power outages, or failed updates.
2. Another User is Hosting the Company File
In a multi-user environment, only the server computer should host the company file. If a workstation accidentally enables the hosting mode, it creates a conflict that leads to Error 6190. This is one of the most common causes of this error.
3. Corrupted Company File
If your QuickBooks company file has become corrupted or damaged, it can trigger various errors, including Error 6190. Corruption can result from virus attacks, hardware failures, incomplete installations, or abrupt system shutdowns.
4. Incorrect Folder Permissions
If the folder where your company file is stored does not have the proper read/write permissions, QuickBooks may not be able to access it correctly, leading to Error 6190.
5. Outdated QuickBooks Version
Running an outdated version of QuickBooks Desktop can cause compatibility issues and errors. Intuit regularly releases updates and patches to fix known bugs and improve performance.
6. Damaged or Corrupted .ND File
The Network Data (.ND) file is a configuration file that QuickBooks uses to access a company file in a network environment. If this file is damaged or corrupted, it can prevent QuickBooks from opening the company file.
7. Firewall or Security Software Blocking Access
Sometimes, your firewall or antivirus software may block QuickBooks from accessing the company file on the network, causing Error 6190.
8. Multiple Instances of QuickBooks Running
If multiple instances of QuickBooks are running simultaneously on the same computer, it can create conflicts and trigger this error.
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Symptoms of QuickBooks Error 6190
Before diving into the solutions, it's important to recognize the symptoms of QuickBooks Error 6190. Here are the most common signs:
· An error message displaying error code -6190, -816 appears on the screen
· QuickBooks crashes or freezes when trying to open a company file
· You are unable to access or open the company file stored on a network
· The software becomes unresponsive or sluggish
· Windows operating system runs slowly
· Other programs on the computer may also become unresponsive
· The computer may freeze intermittently
· QuickBooks shuts down unexpectedly without any warning
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How to Fix QuickBooks Error 6190 – Step-by-Step Solutions
Now let's get to the most important part – how to fix QuickBooks Error 6190. We have compiled multiple solutions below, arranged from the simplest to the most advanced. Try each solution one by one until the error is resolved.
Solution 1: Update QuickBooks to the Latest Version
The first and simplest step is to make sure you are running the latest version of QuickBooks Desktop. Intuit frequently releases updates that fix known bugs and errors.
Steps to Update QuickBooks:
1. Open QuickBooks Desktop
2. Go to the Help menu at the top
3. Click on Update QuickBooks Desktop
4. Go to the Update Now tab
5. Check the Reset Update checkbox
6. Click Get Updates
7. Wait for the update to download completely
8. Close and reopen QuickBooks
9. When prompted, click Install Now to install the update
10. Restart your computer after the update is installed
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Solution 2: Rename the .TLG and .ND Files
Since a mismatch between the company file and the transaction log file is one of the primary causes of Error 6190, renaming these files can often resolve the issue. QuickBooks will automatically create new .TLG and .ND files when you reopen the company file.
Steps to Rename .TLG and .ND Files:
1. Navigate to the folder where your company file (.QBW) is stored
2. Look for files with the same name as your company file but with .TLG and .ND extensions
3. Right-click on the .TLG file and select Rename
4. Add .OLD at the end of the file name (e.g., CompanyFile.QBW.TLG.OLD)
5. Right-click on the .ND file and select Rename
6. Add .OLD at the end of the file name (e.g., CompanyFile.QBW.ND.OLD)
7. Open QuickBooks and try to access your company file again
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Solution 3: Verify That Only the Server is Hosting the Company File
In a multi-user setup, only the server computer should have hosting enabled. If any workstation is also hosting the company file, it will cause Error 6190.
Steps to Check Hosting on Workstations:
1. Open QuickBooks on each workstation (not the server)
2. Go to File menu
3. Click on Utilities
4. If you see "Host Multi-User Access", it means hosting is NOT enabled on this computer (this is correct – do NOT click it)
5. If you see "Stop Hosting Multi-User Access", click on it to disable hosting
6. Repeat this process for every workstation on the network
Steps to Verify Hosting on the Server:
1. Open QuickBooks on the server computer
2. Go to File menu
3. Click on Utilities
4. Make sure it shows "Stop Hosting Multi-User Access" (this means hosting IS enabled, which is correct for the server)
5. If it shows "Host Multi-User Access", click on it to enable hosting
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Solution 4: Use the QuickBooks File Doctor Tool
QuickBooks File Doctor is a free tool provided by Intuit that can automatically diagnose and fix common company file and network issues, including Error 6190.
Steps to Use QuickBooks File Doctor:
1. Download the QuickBooks Tool Hub from the official Intuit website
2. Install and open the QuickBooks Tool Hub
3. Click on the Company File Issues tab
4. Click Run QuickBooks File Doctor
5. Select your company file from the drop-down menu (or browse to locate it)
6. Select Check your file and network option
7. Click Continue
8. Enter your QuickBooks admin password when prompted
9. Wait for the tool to finish the scan and repair process (this may take up to 15 minutes)
10. Once completed, try opening your company file in QuickBooks
The File Doctor tool resolves the issue in many cases. If it doesn't work, don't worry – there are more solutions below. You can also reach out to our support team at ""+1-804-985[[1002}} for personalized troubleshooting.
Solution 5: Open a Sample Company File
To determine whether the issue is with your company file or with the QuickBooks installation itself, try opening a sample company file.
Steps:
1. Open QuickBooks Desktop
2. Go to File > Open or Restore Company
3. Select Open a sample file
4. Choose any sample file from the list
If the sample file opens successfully: The problem is with your company file. You may need to restore a backup or repair the file.
If the sample file also gives an error: The problem is with your QuickBooks installation. You may need to repair or reinstall QuickBooks.
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Solution 6: Copy the Company File to a Local Drive
Sometimes, the error occurs due to network issues. To rule this out, try copying the company file to a local drive and opening it from there.
Steps:
1. Navigate to the folder where your company file is stored on the network
2. Copy the .QBW file to your local Desktop or Documents folder
3. Open QuickBooks Desktop
4. Go to File > Open or Restore Company > Open a Company File
5. Browse to the copied file on your local drive and open it
If the file opens successfully from the local drive: The issue is related to your network setup, folder permissions, or firewall settings.
If the file still gives Error 6190: The company file may be damaged and needs to be repaired.
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Solution 7: Use the QuickBooks Database Server Manager
The QuickBooks Database Server Manager helps manage and monitor your company files over the network. Running a scan with this tool can fix network-related issues causing Error 6190.
Steps:
1. Open QuickBooks Tool Hub
2. Click on the Network Issues tab
3. Click QuickBooks Database Server Manager
4. Click Start Scan to scan the folder where your company file is located
5. If prompted, click Browse and navigate to the company file folder
6. Click Start Scan
7. Wait for the scan to complete
8. Once finished, try opening the company file from the workstation
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Solution 8: Set Proper Folder Permissions
Incorrect folder permissions can prevent QuickBooks from accessing the company file. Here's how to set the correct permissions:
Steps:
1. Navigate to the folder containing your company file
2. Right-click on the folder and select Properties
3. Go to the Security tab
4. Click Edit to change permissions
5. Make sure QBDataServiceUserXX (where XX is your QuickBooks version year) has Full Control
6. If the user is not listed, click Add, type QBDataServiceUserXX, and click OK
7. Grant Full Control permissions
8. Click Apply and then OK
9. Repeat for the Sharing tab – make sure the folder is shared with proper read/write permissions
After setting the correct permissions, try opening the company file again. If you're not comfortable changing folder permissions yourself, call ""+1-804-985[[1002}} for guided support.
Solution 9: Restore a Recent Backup
If your company file is corrupted and none of the above solutions work, you may need to restore a recent backup of your company file.
Steps to Restore a Backup:
1. Open QuickBooks Desktop
2. Go to File > Open or Restore Company
3. Select Restore a backup copy and click Next
4. Select Local backup and click Next
5. Browse to the location of your backup file (.QBB)
6. Select the backup file and click Open
7. Choose a location to save the restored file and click Save
8. Wait for the restoration process to complete
Important: Restoring a backup will replace your current company file. Any transactions entered after the backup was created will be lost. Make sure to reconcile your records after the restoration.
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Solution 10: Repair QuickBooks Installation
If the error is caused by a damaged QuickBooks installation, repairing the installation can fix the issue.
Steps to Repair QuickBooks:
1. Close QuickBooks completely
2. Open Control Panel on your computer
3. Go to Programs and Features (or Apps & Features on Windows 10/11)
4. Find QuickBooks in the list of installed programs
5. Click on it and select Repair
6. Follow the on-screen instructions to complete the repair process
7. Restart your computer
8. Open QuickBooks and try accessing your company file
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Solution 11: Clean Install QuickBooks Desktop
If none of the above solutions work, performing a clean install of QuickBooks Desktop may be your best option. A clean install removes all QuickBooks files from your computer and reinstalls the software from scratch.
Steps for Clean Install:
1. Uninstall QuickBooks from Control Panel > Programs and Features
2. Rename the QuickBooks installation folders:
· C:\ProgramData\Intuit\QuickBooks (year)
· C:\Users(Your Username)\AppData\Local\Intuit\QuickBooks (year)
· C:\Program Files\Intuit\QuickBooks (year)
3. Add .OLD to the end of each folder name
4. Reinstall QuickBooks using your original installation CD or downloaded installer
5. Activate QuickBooks using your license and product key
6. Update QuickBooks to the latest version
7. Try opening your company file
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Solution 12: Configure Firewall and Security Software
If your firewall or antivirus is blocking QuickBooks, you need to add exceptions for QuickBooks programs and ports.
Steps:
1. Open your Firewall Settings (Windows Defender Firewall or third-party firewall)
2. Add exceptions for the following QuickBooks executable files:
· AutoBackupExe.exe
-Aborter.exe
· DBManagerExe.exe
· FileManagement.exe
· FileMovement.exe
· IntuitSyncManager.exe
· QBCFMonitorService.exe
· QBDBMgr.exe
· QBDBMgrN.exe
· QBGDSPlugin.exe
· QBLaunch.exe
· QBServerUtilityMgr.exe
· QBUpdate.exe
· QuickBooksMessaging.exe
3. Also add exceptions for the following ports used by QuickBooks:
· QuickBooks 2020 and later: 8019, XXXX (dynamic port)
· QuickBooks 2019: 8019, XXXX
· QuickBooks 2018: 8019, 56728, 55378-55382
· QuickBooks 2017: 8019, 56727, 55373-55377
4. Save your settings and restart your computer
5. Try opening QuickBooks and your company file
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Tips to Prevent QuickBooks Error 6190 in the Future
Prevention is always better than cure. Here are some tips to help you avoid encountering QuickBooks Error 6190 in the future:
1. Always update QuickBooks to the latest version available
2. Create regular backups of your company file
3. Ensure only the server hosts the company file in a multi-user environment
4. Use a UPS (Uninterruptible Power Supply) to prevent data corruption from power outages
5. Set proper folder permissions for the company file directory
6. Run the QuickBooks File Doctor tool periodically to check for file issues
7. Keep your Windows operating system updated with the latest patches
8. Install reliable antivirus software and configure it to allow QuickBooks
9. Avoid storing company files on external drives or cloud-synced folders (like Dropbox or OneDrive)
10. Close QuickBooks properly – never force-close or shut down your computer while QuickBooks is running
Following these best practices will significantly reduce the chances of encountering Error 6190 or any other QuickBooks errors. For ongoing support and maintenance, contact our team at ""+1-804-985[[1002}}.
Frequently Asked Questions (FAQ)
Q1: What is QuickBooks Error 6190, 816?
A: QuickBooks Error 6190, 816 is a company file error that occurs when there is a mismatch between the company file (.QBW) and the transaction log file (.TLG), or when multiple computers are trying to host the company file simultaneously. For detailed help, call ""+1-804-985[[1002}}.
Q2: Can QuickBooks Error 6190 cause data loss?
A: While the error itself doesn't directly cause data loss, attempting incorrect fixes or ignoring the error can lead to file corruption and potential data loss. It's always recommended to create a backup before attempting any fixes. For safe resolution, call ""+1-804-985[[1002}}.
Q3: How long does it take to fix QuickBooks Error 6190?
A: The time depends on the cause and the solution applied. Simple fixes like renaming .TLG files can take just a few minutes, while more complex solutions like clean installs may take 30 minutes to an hour. Our experts at ""+1-804-985[[1002}} can typically resolve the issue within 15-30 minutes.
Q4: Can I fix QuickBooks Error 6190 on my own?
A: Yes, many of the solutions outlined in this guide can be performed by users with basic computer knowledge. However, if you're not comfortable making changes to system files or network settings, it's best to seek professional help at ""+1-804-985[[1002}}.
Q5: Does QuickBooks Error 6190 occur only in multi-user mode?
A: While the error is most common in multi-user environments, it can also occur in single-user mode if the company file or its associated files (.TLG, .ND) are damaged or corrupted. Call ""+1-804-985[[1002}} for a thorough diagnosis.
Q6: Will reinstalling QuickBooks delete my company file?
A: No, reinstalling QuickBooks will not delete your company file. Your company file (.QBW) is stored separately from the QuickBooks program files. However, it's always a good practice to create a backup before reinstalling. For assistance, call ""+1-804-985[[1002}}.
Q7: What if none of the solutions in this guide work?
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Conclusion
QuickBooks Error 6190 can be a frustrating and disruptive issue, but it is definitely fixable. Whether the error is caused by a mismatched transaction log file, hosting conflicts, corrupted company files, or incorrect folder permissions, the solutions outlined in this guide should help you resolve the issue effectively.
To recap, here are the key solutions we covered:
1. Update QuickBooks to the latest version
2. Rename the .TLG and .ND files
3. Verify that only the server is hosting the company file
4. Use the QuickBooks File Doctor tool
5. Open a sample company file to diagnose the issue
6. Copy the company file to a local drive
7. Use the QuickBooks Database Server Manager
8. Set proper folder permissions
9. Restore a recent backup
10. Repair QuickBooks installation
11. Perform a clean install of QuickBooks Desktop
12. Configure firewall and security software
Remember, if at any point you feel overwhelmed or unsure about a particular step, professional help is just a phone call away. Our dedicated support team at ""+1-804-985[[1002}} is always ready to assist you with any QuickBooks error, including Error 6190.
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Disclaimer: This blog is intended for informational purposes only. The solutions provided are based on common troubleshooting methods for QuickBooks Error 6190. For the most accurate and personalized assistance, please contact our support team at ""+1-804-985[[1002}}.