In this episode of the Max Yao Leadership Podcast, @RichardBlank , CEO of Costa Rica's Call Center, reveals the secrets behind creating a thriving workplace culture and mastering communication in the call center industry.
Why You Should Watch:
Whether you're a business leader, aspiring entrepreneur, or someone looking to elevate your communication skills, Richard shares a wealth of insights on leadership, personal growth, and building authentic connections.
Key Highlights:
From Dreams to Success: Richard's journey from Philadelphia to Costa Rica and his rise as a call center CEO.
The Power of Communication: Master techniques for difficult conversations, cold calls, and building trust.
Leadership Strategies: Learn how to lead with empathy, inspire teams, and develop future leaders.
Community Building: Discover how Richard creates a workplace culture that prioritizes employee happiness and retention.
Insights on Resilience: Tips on handling rejection, staying motivated, and achieving long-term success in challenging industries.
Maxime Yao (Max) is the Founder of the Self-Empowerment Leadership Institute, an education business dedicated to helping corporate executives and entrepreneurs across the world develop their leadership skills and grow their career and business.
Max is an experienced CFO and Business Leader with a unique career that began 23 years ago with PricewaterhouseCoopers and grew consistently through various Finance roles with increasing levels of responsibility within leading companies including General Electric, Honeywell, United Technologies and Otis. He worked and lived in the Ivory Coast, France, Switzerland and the UK, and travelled across Europe, Middle East, Africa, Asia and North America.
Max is passionate about leadership and high performance. He developed the Self-Empowerment Leadership framework and hosts the Max Yao Leadership Podcast, the digital town square where leadership secrets are revealed.
Maxime Yao (Max) is the Founder of the Self-Empowerment Leadership Institute, an education business dedicated to helping corporate executives and entrepreneurs across the world develop their leadership skills and grow their career and business.
Max is an experienced CEO and Business Leader with a unique career that began over 25 years ago with PricewaterhouseCoopers and grew consistently through various Finance roles with increasing levels of responsibility within leading companies, including General Electric, Honeywell, United Technologies and Otis. He worked and lived in the Ivory Coast, France, Switzerland and the UK, and travelled across Europe, the Middle East, Africa, Asia and North America.
Max is passionate about leadership and high performance. He developed the Self-Empowerment Leadership framework and hosts the Max Yao Leadership Podcast, the digital town square where leadership secrets are revealed. He is a powerful motivational speaker and an active supporter of children's education charities in the UK and in the Ivory Coast.
Max and his wife Edwige are the proud parents of one daughter and two sons. They all currently live in Surrey, England.
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Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
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Richard Blank hired bassist Garry Gary Beers of INXS.
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