Crypto.com Verification Failed – How to Fix It Fast

If you’re stuck with a message that says "Crypto com verification failed", don’t panic. You're not alone—many users experience verification issues while setting up their Crypto.com account. Fortunately, it's usually easy to fix with the right steps.

In this article, we’ll guide you through why the verification fails, how to resolve it, and what you can do to ensure it doesn’t happen again.

Why Did Your Crypto.com Verification Fail?

Before you can buy, sell, or trade crypto on Crypto.com, you need to complete identity verification (KYC – Know Your Customer). If this step fails, your account may be restricted, and deposits or withdrawals may be blocked.

Common Reasons for Verification Failure:

Blurry or unclear ID photos
Expired documents
Mismatch between submitted details and ID
Incomplete profile information
Using someone else’s document or ID
Face photo or selfie doesn’t match the ID

Crypto.com uses automated and manual systems to verify your identity, and even small mistakes can lead to rejection.

How to Fix the "Crypto.com Verification Failed" Issue

Follow these steps to resolve the problem and get your account verified successfully.

Step 1: Review the Rejection Message

Crypto.com typically sends an email or app notification with the reason for the verification failure. Read it carefully.

Step 2: Prepare Better Documentation

Make sure your ID or passport is:

Government-issued
Not expired
Free of reflections or blur
Fully visible (no cropping)

Tips:

Take photos in natural light
Avoid glares or shadows
Use a flat surface for your document

Step 3: Retake Your Selfie or Face Verification

Crypto.com often asks for a real-time selfie or video to match with your ID. Ensure:

Your face is clearly visible
You're not wearing glasses or hats
Your face matches the ID photo

Step 4: Resubmit via the App

Open the Crypto.com app, go to the verification screen, and upload your documents again. Follow the instructions exactly.

Step 5: Wait for Review

Most verifications are completed in a few minutes to a few hours. In rare cases, it can take up to 3 business days.

Still Facing Issues?

If your verification still fails after resubmitting, don’t wait in frustration.

👉 Contact Us for instant support and personalized guidance. We’re available 24/7 to help resolve your Crypto.com verification failed issue quickly.

How to Prevent Verification Problems in the Future

Always use the latest and valid government ID
Double-check your name, date of birth, and document numbers
Make sure your selfie is recent and matches your ID photo
Only use your own documents — never submit someone else’s info
Ensure all information matches exactly with your legal documents

FAQs – Fixing Crypto.com Verification Failures

1. How long does it take to fix Crypto.com verification failed issues?

Most verifications are resolved within a few hours, but complex cases can take 1–3 business days. Contacting support can speed up the process.

2. Can I use a driver’s license for Crypto.com verification?

Yes, Crypto.com accepts government-issued IDs like driver’s licenses, passports, or national ID cards, depending on your country.

3. Why does my face verification keep failing on Crypto.com?

Common reasons include poor lighting, wearing accessories (like glasses), or a mismatch between your current appearance and ID photo.

Final Thoughts

Getting a Crypto.com verification failed message can be frustrating, but it’s fixable. By following the right steps and submitting the correct documents, you can get verified and start trading confidently.

If you need help right now, don’t wait.