How to Fix QuickBooks Update Error 15215 (Server not Responding)?

The Payroll update error code 15215 usually appears when the user tries to update QuickBooks to the latest uploaded version.


The Payroll update error code 15215 usually appears when the user tries to update QuickBooks to the latest uploaded version. QuickBooks Update error 15215 basically occurs while carrying out payroll update or maintenance release. When the windows display this error, the user might require to spot the error message of the server not responding to it or limited access. There can be multiple causes to this error, which we will be discussing later on.


Moreover, you can also contact our support team via our toll-free number 1-888-383-0323. Our accounting professionals will be happy to assist you.


When Error 15215 occurs, you may see the following error message on your computer

Error 15215: Unable to verify digital signature.


Read Also: Methods to troubleshoot QuickBooks error code 6000 82


Factors causing QuickBooks error 15215

This QuickBooks error code 15215 can be caused due to a couple of factors. We have jotted down the most common ones below:

  • Users might confront this error due to incorrect configuration of Microsoft IE
  • Or QuickBooks verifies the signature on files when it is unable to verify the signature on any file that you have placed for downloading during the update process
  • Another factor causing this issue can be imperfect installation or not completed the corrupt download of QuickBooks
  • Malware or virus infected windows system


How to fix this QuickBooks error code 15215 issue?

In order to troubleshoot the QuickBooks update error 15215 you can try following s=given steps:

Step 1: Verify Use TLS 1.0 is checked, and Use TLS 1.1 and Use TLS 1.2 are unchecked

The user can verify TLS 1.0 settings and fix the QuickBooks error 15215. The steps involved in this process are as follows:

  • The very first step is to close QuickBooks and open Internet explorer
  • And click on tools and select internet options
  • Click on advanced tab
  • And then find USE TLS 1.0, USE TLS 1.1, and USE TLS 1.2 options
  • Check that USE TLS 1.0 box is tick marked

  • And then ensure that USE TLS 1.1 and USE TLS 1.2 are not marked
  • Followed by clicking on Ok and close internet explorer
  • Reboot the system and restart QuickBooks


Step 2: Run QuickBooks Desktop as Window's Administrator


  • Make Sure That the QuickBooks Desktop program is closed.
  • On your desktop, right click on the QuickBooks Desktop icon and then choose "Run as administrator" option
  • If prompted with the message"Do you want to allow this application to make modifications to your computer?"


Note:By running QuickBooks Desktop as the windows admin allows QuickBooks Desktop to take priority over most other programs in Windows. This also allows Windows to use any tools necessary to be able to work properly.


We end the post over here, and hope that the information shared in above might be of some help in fixing the QuickBooks error 15215. Moreover, if you feel the need of expert assistance or for any further information, contact us at 1-888-383-0323, and our QuickBooks payroll technical support team will be happy to help you.