Housekeeping services can be characterized as 'providing a clean, comfortable, safe and stylishly engaging climate'. By another definition, 'housekeeping is a functional division in a hotel, which is liable for maintaining cleanliness, neatness, stylish upkeep of rooms, public areas, and the surroundings.
Compared with other hotel housekeeping services divisions and departments, the housekeeping department utilizes the biggest staff force in many hotels. Great administration of the housekeeping division relies upon accomplishing harmony between the workload and the staff strength. While working out staff strength, it should be recalled that every property will have its individual prerequisites.
Given beneath are some of the responsibilities that are included in housekeeping services –
- To ensure sanitation, safety, comfort and aesthetics for hotel guests
- To act as a source of contact in interdepartmental communications, vendors, professional agencies etc.
- To ensure the smooth functioning of the department by achieving the maximum efficiency
- To ensure the care and comfort of guests in a hotel
- To ensure and establish a welcoming atmosphere
- To ensure a high standard of cleanliness and general upkeep in all areas
- Dealing with any guest queries, complaints & requests as they occur
• To keep the general manager or administrator informed of all matters requiring attention