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DocuMind Assist - Privacy Policy

Privacy Policy — DocuMind Assist

1. Overview

This Privacy Policy explains how DocuMind Assist (“the App”, “we”, “our”, or “us”) handles information when you install, access, or use the application.

By downloading, installing, or continuing to use the App, you confirm that you have read and understood this Privacy Policy and agree to the practices described here. If you do not agree with any part of this document, you should stop using the App immediately.

We are committed to protecting user privacy and minimizing unnecessary data collection wherever possible.

2. Core Privacy Principles

DocuMind Assist is designed with privacy-focused principles in mind:

  • Most user preferences remain stored locally on the device
  • We do not sell personal information
  • Sensitive payment details are never handled directly by us
  • Uploaded or imported media remains under your control
  • Data collection is limited to operational, analytical, and support-related purposes

3. Information Stored Locally on Your Device

Certain application settings and preferences are stored exclusively on your device to improve usability and personalization.

Examples may include:

  • Theme and appearance preferences
  • Notification settings
  • Display configurations
  • Measurement or scanning preferences
  • Recently used features
  • Temporary cached files required for app functionality

This information is not transmitted to our servers unless you explicitly choose to share it through support or diagnostic requests.

4. Automatically Collected Technical Information

To maintain app reliability and improve user experience, the App may automatically collect limited technical and diagnostic information through trusted third-party providers.

Collected information may include:

  • Device model and manufacturer
  • Operating system version
  • App version number
  • Installation timestamps
  • Anonymous device identifiers
  • Advertising identifiers where permitted
  • Crash reports and error diagnostics
  • Performance metrics
  • Session duration and feature interaction statistics

This information is used solely for:

  • Improving application stability
  • Detecting bugs and crashes
  • Understanding feature usage trends
  • Optimizing performance
  • Enhancing compatibility across devices

The collected information does not typically identify you personally.

5. Analytics and Diagnostic Services

DocuMind Assist uses external analytics and crash-reporting services that may process technical information on our behalf.

5.1 Firebase Analytics

Firebase Analytics helps us understand how users interact with the App, including:

  • Which features are used most frequently
  • General user engagement patterns
  • Performance and navigation trends
  • Aggregated usage statistics

The information provided to Firebase Analytics is processed in aggregated or pseudonymous form whenever possible.

5.2 Firebase Crashlytics

Firebase Crashlytics is used to automatically detect technical failures and application instability.

Crash reports may include:

  • Device type
  • Operating system information
  • App state at the time of failure
  • Diagnostic logs related to the crash

This data allows us to identify and resolve issues more efficiently.

Each third-party provider operates under its own privacy policy and security standards. We strongly encourage users to review those policies independently.

6. Media and Photo Library Access

The App may request permission to access your photos, videos, or media files.

This access is required for features such as:

  • Importing documents or images
  • Scanning content
  • Streaming or displaying media
  • Saving generated files

Your media remains on your device unless you intentionally choose to share, export, upload, or transmit content using available App functionality.

We do not automatically upload your personal media to our servers.

7. Local Network Permissions

DocuMind Assist may request permission to access devices connected to your local Wi-Fi network.

This functionality is necessary for:

  • Discovering compatible smart devices
  • Wireless streaming
  • Casting functionality
  • Remote display features

Without local network permission, certain connectivity features may not function properly.

8. Purchases and Subscription Management

All purchases, subscriptions, and billing operations are processed securely through the Apple App Store or other authorized platform providers.

We do not receive or store:

  • Credit card numbers
  • Payment credentials
  • Banking information
  • Full billing details

We may receive limited anonymized purchase-related information, including:

  • Subscription status
  • Region or storefront
  • Purchase validation data

This information is used only to:

  • Unlock premium functionality
  • Maintain subscription access
  • Prevent fraud or abuse
  • Restore eligible purchases

9. Support Requests and User Communications

If you contact us through support forms, feedback tools, or email communications, we may collect the information you voluntarily provide.

This may include:

  • Your message content
  • Attached screenshots or diagnostics
  • Technical details you choose to share
  • Device information related to troubleshooting

We use this information exclusively for:

  • Responding to inquiries
  • Improving the App
  • Resolving technical problems
  • Investigating reported bugs

Support communications are retained only as long as reasonably necessary unless deletion is requested.

10. Data Retention

We retain information only for the period reasonably necessary to fulfill operational, legal, diagnostic, or support-related purposes.

Retention practices generally include:

  • Analytics data may be anonymized or deleted after processing
  • Crash diagnostics are retained temporarily for debugging purposes
  • Support communications remain stored until removal is requested or no longer necessary

Users may contact us to request deletion of stored support-related communications.

11. International Data Processing

Some third-party providers used by the App may process information on servers located outside your country or jurisdiction.

These international transfers may involve countries with different data protection laws than your own.

Where applicable, such transfers rely on:

  • Contractual safeguards
  • Industry-standard security measures
  • Provider compliance frameworks
  • Applicable legal protections

By using the App, you acknowledge that such international processing may occur.

12. Children’s Privacy

DocuMind Assist is not intended for children under the age of four (4).

We do not knowingly collect personal information from children below this age threshold.

If we become aware that such information has been provided unintentionally, we will take reasonable steps to delete the relevant data promptly after notification.

Parents or guardians who believe that a child has submitted information may contact us directly.

13. User Rights and Privacy Controls

Depending on your location and applicable laws — including GDPR, CCPA, and similar regulations — you may have certain privacy rights.

These rights may include the ability to:

  • Request access to stored information
  • Request correction of inaccurate data
  • Request deletion of certain information
  • Object to or restrict specific processing activities
  • Receive data in a portable format
  • Withdraw consent where applicable

Because the App generally avoids collecting personally identifiable information by default, some requests may be limited in scope. However, we will make reasonable efforts to honor valid requests whenever technically feasible.

14. California Privacy Rights (CCPA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA).

These rights may include:

  • Requesting disclosure of categories of collected information
  • Requesting deletion of personal information
  • Requesting information regarding data-sharing practices
  • Opting out of personal data sales

DocuMind Assist does not sell personal information to third parties.

Users exercising their rights under the CCPA will not receive discriminatory treatment.

15. Cookies and Tracking Technologies

The App itself does not use traditional browser cookies.

However, certain third-party SDKs or services integrated into the App may rely on:

  • Device identifiers
  • Advertising identifiers
  • Similar tracking technologies

These technologies are generally used for analytics, diagnostics, or service optimization purposes.

You may control many of these permissions through your device privacy settings.

16. Security Practices

We implement commercially reasonable technical and organizational safeguards intended to protect information against unauthorized access, misuse, or disclosure.

Security measures may include:

  • Encrypted data transmission
  • Secure API communication
  • Access limitation practices
  • Internal monitoring procedures
  • Routine software maintenance

Despite these protections, no electronic system or internet transmission can be guaranteed to be completely secure.

Users acknowledge and accept this inherent limitation.

17. Refund Verification Information

If a refund request is initiated through the App Store, limited anonymized usage metrics may be shared with Apple strictly for validation and fraud-prevention purposes.

Examples may include:

  • Approximate app usage duration
  • Feature interaction statistics
  • Subscription activation status

This information is shared only when necessary for refund review procedures.

18. External Services and Third-Party Links

The App may contain links, integrations, or features connected to third-party platforms or services.

We do not control the privacy practices, security policies, or content of external providers.

Users are encouraged to review the privacy policies of any external services they access through the App.

19. Biometric Information

DocuMind Assist does not collect, process, analyze, or store biometric identifiers or biometric information.

Examples include:

  • Facial recognition templates
  • Fingerprint data
  • Voiceprints
  • Retina or iris scans

If biometric functionality is ever introduced in future versions, users will receive clear notice and explicit consent requests before any such processing occurs.

20. Updates to This Privacy Policy

We may revise or update this Privacy Policy periodically to reflect:

  • Legal or regulatory changes
  • New features or technologies
  • Security improvements
  • Operational adjustments

When significant changes occur, users may receive:

  • In-App notifications
  • Update notices
  • Revised publication dates

Continued use of the App after updates become effective constitutes acceptance of the revised Privacy Policy.

21. Contact Information

For privacy-related questions, support inquiries, or data deletion requests, please contact us:

Email: Joao638392@icloud.com