Have you ever wondered why some organisations are always able to deliver high-quality goods and services and yet most of them fail to deliver value to their customers? Well, the answer is TQM. Total Quality Management is an approach that helps organisations make goods, and services better through continuous improvement. In the competitive era of today, knowing and keeping up with the techniques of TQM is a key to success and with the growing availability of TQM Certification courses, becoming a TQM expert has become even easier.
Key Principles of Total Quality Management
Understanding the fundamentals of TQM is important for any organisation that aims for excellence. The key principles for practice in TQM are:
Customer Focus: Meeting and exceeding customer expectations is the ultimate target of TQM. Organizations must understand the needs and preferences of their customers and produce goods and services in terms of them, in a manner that enables them to serve effectively.
Leadership Commitment: A key role in developing a quality culture is played by effective leadership. Leaders must form a strong direction and vision for quality programs and engage workers at all levels. A leader’s dedication sets an example for everyone in the organization, and a shared accountability for quality is instilled in all workers.
Involvement of People: TQM recognises that everyone in an organisation, including workers, can contribute towards achieving objectives for quality. Involving workers through training generates a sense of accountability. Once workers have a feeling of being valued and involved, they will contribute positively towards an organisation's objectives for quality.
Process Approach: TQM places significant emphasis on knowing and controlling processes in a way that generates the desired output. By prioritizing efficiency in processes, organisations can identify areas for improvement, reduce loss, and maximize overall performance.
Continuous Improvement: TQM is based on improvement being continuous and therefore must go on at all times, and organisations must implement a continuous improvement environment through innovation, and learning.
Fact-Based Decision Making: Decision-making in TQM is effective by the use of fact and actual information. Organizations must use performance measurement and feedback, in arriving at a decision.
Supplier Relationships: Building strong relationships with suppliers is important in achieving quality targets. TQM entails working and partnering with suppliers in a way that delivered materials and services comply with requirements for quality. Having a strong relationship with a supplier can go a long way in improving a product's quality and a sound supply chain.
Advantages of Adopting Total Quality Management
Enhanced Quality of Products and Services: Organizations can improve the quality of their goods and services through a focus at every stage of production. TQM encourages continuous observation and analysis, thus ensuring that not only will quality standards be acquired but even exceeded.
Increased Operational Effectiveness: TQM encourages effective processes and working practices, minimizing waste and maximising the use of assets. By simplifying operations organisations can maximise productivity and minimise expenses.
Boosted Employee Engagement and Morale: Involving workers in programs for quality brings a sense of ownership. Empowered and valued workers have high morale, and, in consequence, high engagement and productivity.
Improved Market Competitiveness: Organizations utilizing TQM have a competitive advantage in the marketplace. By consistently delivering high-quality goods and services, organisations can differentiate and stand out from the competition.
Stronger Customer Retention and Customer Loyalty: TQM is concerned with listening and acting with regard to customer requirements, and thus, promotes customer loyalty. Satisfied customers will return and refer the organisation to others, thereby building a loyal customer base.
Getting Started With UniAthena’s TQM Certification Course Online
This TQM Free Online Course provides you with the fundamentals of TQM, including an awareness of evidence-based management and a variety of analysis tools such as benchmarking, flowcharts, check sheets, histograms, cause and effect analysis, trend analysis, and more.
Further, you will also gain an understanding of quality function deployment, quality management system standards and techniques for auditing for implementing continuous improvement in your organisations. With a focus on real-life examples, case studies ranging from industries, including IT, manufacturing, supply chain, and healthcare will demonstrate how TQM works in practice.
The best part? This self-paced course can be completed with just 1-2 weeks of learning and post-completion will get you a chance to earn a Blockchain-verified certification to boost your professional profile. Take advantage of this opportunity and apply now for this TQM Certification course.