Video KYC has become the norm for updating KYC information at banks and other types of financial institutions. Moreover, many companies and businesses are also using tools that provide video KYC solutions so that they can hire new candidates remotely in a secure and trustworthy way.
While the video KYC verification works smoothly when you live in a well-connected urban area and have a high-speed internet connection, the same is not true for the other parts of the country. India has a huge and diverse geological landscape. You can find many areas that are remote or fall into rural sectors. While these areas still have online connectivity, it is not so fast and seamless. Thus, low bandwidth is one of the main reasons why it is harder to use video KYC solutions in these areas. Here are some other problems that the video KYC verification process faces.
Problems that affect the Use of Video KYC Verification in Rural and Remote areas:
- Poor connectivity: As stated earlier, poor digital connectivity in rural and remote areas is a major drawback for the video KYC verification process.
- Customers not aware of the video KYC process: During the appointed time for the video KYC process, people may commit mistakes like not preparing all the documents, etc.
- Lighting conditions: Another factor that can make the video KYC verification process a disaster is the low light environment. Insufficient brightness in the room where you conduct your video KYC verification process should be provided. It will make it harder for the tool used for video KYC solutions to capture images of your face and required documents. Even the overseer may cancel the appointment if such a situation is not corrected quickly.
- Customers not able to handle any technical problems: The lack of technical knowledge often becomes a hurdle for people when a problem occurs during the video KYC verification process.
Most of these problems can be taken care of with the use of a proper tool that can be used for the video KYC process. These tools provide the following features that make the video KYC process smoother.