Deployment of Csmart Digital Services Enablement Platform
Covalensedigital’s deployment of the Csmart Digital Services Enablement Platform has revolutionized the concept-to-cash value streams. This platform provides a unified digital experience through Self-care, Mobile App, and Chat Bot, thereby enhancing customer engagement and satisfaction. The platform’s user-friendly interface and seamless navigation have made it easier for customers to access and manage their accounts, leading to improved customer experience.
The platform’s microservices-based Open API layer has facilitated the integration of multiple network elements across wired and wireless networks. This integration has ensured that all network elements work in harmony, thereby enhancing network performance and reliability. The Open API layer’s flexibility has also made it possible to add new network elements as and when required, thereby future-proofing the network infrastructure.
Success Stories | Csmart | Covalensedigital
8-Percentage-Drop-in-customer-churn-Rate- for-African-MNO-V3 copy (csmart.digital)