Increasing customer value management and reducing both CAPEX and OPEX.
Customer Value Management (CVM) is about maximizing the profitability of each customer by understanding their needs, behaviors, and value to the business. It involves strategies like personalized marketing, customer segmentation, and loyalty programs. On the other hand, reducing Capital Expenditure (CAPEX) and Operational Expenditure (OPEX) is about optimizing resource allocation, improving process efficiency, and controlling costs. Together, these strategies can lead to increased profitability, improved customer satisfaction, and sustainable business growth.