The primary distinction between a help desk and a service desk lies in their scope of services. A help desk focuses on resolving immediate technical issues, offering quick fixes such as password resets and software troubleshooting. Its goal is to provide efficient, cost-effective support for everyday IT problems. Conversely, a service desk provides a broader range of services, including incident management, problem resolution, change management, and IT asset management. It integrates IT processes with business workflows, ensuring strategic alignment with organizational goals. This holistic approach enhances operational efficiency and drives continuous improvement across the organization.
