Embracing Multi-Channel Support
The transition to a seamless multi-channel customer experience is no longer optional but essential.A robust support solution must effortlessly integrate with a wide array of communication platforms — from traditional call centers to emails, SMS, social media, and beyond — capturing every customer query and addressing it through their channel of choice, without fail.
https://csmart.digital/blog/case-management-pioneering-the-future-of-customer-service