End users are not interested in understanding the tool. They need a wonderful-looking, automated, easy-to-use, and as-user-friendly-as-possible way to interact with any system. ServiceNow as a Platform allows developers to develop a rich and enhanced user experience for its users on the ServiceNow Platform.
The feature is called Service Portal. ServiceNow provides default Service Portals for almost all popular applications like Customer Service Management, IT Service Management, HR Management GRC, etc.
Jade Global is a ServiceNow Elite Partner specializing in implementing ServiceNow IT Service Management (ITSM) solutions, integrations, and building custom apps on the ServiceNow platform. Learn how to Configure the Service Portal in the ServiceNow Platform.
Click to explore: Configuring ServiceNow Service Portal
Click to explore: ServiceNow ITSM