According to the Oracle survey in 2017, 80 percent cent of business stakeholders had either used or expected to use chatbots by 2020. Statistics appear to be right, as it is predicted that 85 percent of business communications will be conducted by chatbots by 2020. Their influence is well-founded. These interactive platforms that communicate in a human-like manner offer several benefits — the biggest being round-the-clock access to email, SMS, live chat, and apps. As a result, the sales and service team's capacity is expanding considerably.
Chatbots Technologies Can Expect in 2020
1.More refined conversations
The primary aim of chatbots is not only to provide help and services but to do so as a human being. With the growing adoption of chatbots, the technologies that power them – namely NLP, AI, and machine learning – are being refined.
As a result, chatbots will eventually be able to conduct conversations like humans instead of offering soft cardboard answers as they are programmed to understand the complexities of human languages.
2.Data-driven customer insights
The best thing about chatbots is that they can make notes, a.k.a. collect data when they're having conversations, or directly after that. This means that instead of depending on estimated consumer persons, you will know what your customers are really like, what their most popular pain points are, what they expect from you, and so on. Using this information, you can further customize your chatbot service to make it more flexible.
3.Automated support
The pattern will be most noticeable in call centers where the main role of the workers is to provide customer service and to answer customer requests 24 * 7. Bringing chatbots to provide customer support at an initial level will minimize up to 30% of the costs. You're going to have to recruit less staff to attend calls and respond to emails. Requests and problems of a more complex nature may be scaled up to the Specialist (Human) Support team.
4.Messenger bots
Calls are not always friendly, and email messages can last for days, which is why 68 %of customers prefer messaging as a way to keep in contact with a company. Not only can bots help with customer service and lead generation, but 47 % of customers also want to make a purchase. In addition, they are easily incorporated into the creation of a brand's mobile device.
5.Bots for payment
Millions of companies use social media as part of their sales cycle. At the moment, however, they are using it for visibility and traffic/lead generation. The final conversion only takes place on the website. Nevertheless, by investing in robust security infrastructure, companies can allow consumers to pay and buy through payment bots on social media platforms. Facebook has over 300,000 chatbots that have the ability to make payment methods secure and seamless.
Overall, chatbots assure to enhance and increase the efficiency of every software architecture that utilizes them. As the above trends catch on and more companies adopt chatbots, they will definitely see a positive impact on customer satisfaction, sales, and profits. If you are looking for the top mobile app development company in Dubai reach us at sales@fusioninformatics