Formal performance management programs have existed since the Industrial Revolution. In those days, the manager of a factory would set quotas and give annual goals to his subordinates. Those subordinates would provide goals to their subordinates and those goals would trickle down as annual quotas for frontline employees. Jobs have changed substantially since that era, but the annual performance review is largely the same. Today, technology is tearing down old methods to make room for updated and more effective methods of improving employee performance.
Unfortunately, many government agencies are left behind. Their current systems are often paper-and-pencil-based and don't necessarily focus on enhancing employee skills, accomplishing the agency's mission, or developing future leaders. To meet the demands of the ever-changing performance management landscape in government, agencies must stay up-to-date with the latest best practices and solutions. If you're still finishing employee performance reviews in pencil, here's a starting point to get you stuck.
The Power of Technology in Performance Management
By using a sophisticated performance management system, employee and agency goals have a better chance of success; best practices can be applied successfully; and they allow the entire process to be managed more efficiently.
In addition, an effective performance management system must:
- Deliver meaningful performance results
- Assistance in the growth of training programs and career development
- Help set expectations
- Monitor performance
- Assist in rewarding the best performing employees
Beyond these critical advantages, performance management systems eliminate some of the uncertainties of the past: agencies can ensure accurate performance appraisal data—critical for performance appraisal effectiveness. With access to their evaluations and goals for the coming year, the system also encourages more feedback from employees and encourages a positive attitude towards performance reviews.
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Digitization of performance management not only provides more precise data but also positively influences management processes and strategic development. Technology-enabled performance management tools simplify the manager's evaluation process and turn employees into active participants in their review sessions.
Additionally, with increased transparency and automated strategic federal human resources functions, these tools can provide employees with a sense of alignment with agency goals and provide managers with the information they need for compliance and regulatory purposes.
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Government Agencies See Results with Performance Management Systems
The current federal performance management system has left many HR professionals scrambling to get the results they need and requires significant improvement. Although performance management technologies have been around for some time, government agencies are only just beginning to realize their substantial benefits.
Moving from a paper-based performance management process to a dynamic technology-based platform has many advantages. Some of them include:
- Quick and easy cascading of goals where an effective performance management system makes it significantly quicker to link individual goals to agency missions
- Searchable database to store high quality goals and performance elements
- Improved standardization of management processes
- Accurate annual performance rating
- Facilitate communication between employees and managers
- Progress reporting throughout the organization
With an efficient HR system, agencies can lighten the administrative burden from traditional performance management systems. Any time saved can be invested in other important activities such as employee development and succession planning. The benefits of a performance management program serve everyone involved in the agency and support the agency's progress in achieving organizational goals.
Organizations using digital systems will be better equipped to deal with today's (and tomorrow's) public sector challenges in the most effective (and least frustrating) way possible.
George Kettner is part of the GovLoop Featured Blogger program, where we feature blog posts by the voice of governments from around the country (and the world!). To see other Featured Blogger posts