Science and art are balanced in the sales process as we see it today. This integration is centered on customer support services, which are among the most crucial aspects that determine the success of the company. Let us illustrate how any engaging professional support service provider ensures the customer’s need for efficiency with a touch of humanity.
Science of Selling: Statistical Approaches
The top customer support service providers have embraced the role of data and technology in enhancing their operations. By leveraging analytics and CRM, these providers gain competitive insights into the customers’ characteristics, requirements and issues.
Data analysis is also significant in helping the support teams develop probable situations that they are going to encounter. This means that customers should be managed differently based on the activities they have been engaging in. Substantially reduce response time, optimally distribute resources, and also track performance efficiency with KPIs.
For instance, customer support services can involve using analytics to predict the number of calls that would be made at a given time. It also helps prevent customers from having to wait for a long time before they are given the help they need.
More details:- https://konnect.kutumbh.com/blogs/balancing-the-art-and-science-of-selling-through-professional-support/
