As we continue moving forward and learn new things, Businesses are required to move a step forward by working with customer data. Salesforce is a cloud-based software company that provides CRM services. Many of us wonder what CRM is. How It is useful for the business sector? What is its impact on the world? Well, let’s learn together.As we know many companies collect data from the user, which is called user data. This user data is helpful to discover new contexts or predict the sales in future and many more, but we need to store data in huge volumes and it’s hard to come up with a solution that satisfies the customer demand. CRM is defined as Customer Relationship Management. It acts as a medium and manages all company’s relationships and interactions with customers.