All firms must hire L2/L3 support engineers since their performance directly affects the level of customer care you offer. Finding people that have a technical background, as well as expertise in troubleshooting, problem-solving, and customer service, is crucial. Although they will frequently interact with consumers, it is also crucial to make sure they have strong communication skills.
You may start by posting job openings on job boards and social media sites to discover the best L2/L3 Support Engineers. To discover skilled people, you may also contact staffing firms that focus on technical hiring. Ask them questions during the interview process that will allow you to evaluate their technical proficiency and capacity for productive client interaction. As a further option, you may think about testing their technical problem-solving abilities.