Businesses rely on their reputation to make things work. It could take some time before customers are going to trust your business even if there is just one bad review about your products or your services. That is the reason why Steve Barbarich complaints early in his career were a serious challenge for the young entrepreneur.
But after a few months of re-evaluating things that should be done, Barbarich made it possible to recover and even start another business a few years later. Nowadays, Steve Barbarich specializes in Airbnb management. He started his Airbnb management company to help hosts improve their income and free up their schedules.
One of the things that he did when he started his new business is to stay away from bad reviews. He figured out that the only way to prevent this from happening is to understand the market. However, he discovered something in the vacation rental niche that has become a prevalent problem among hosts.
Bad Review or Free Accommodation?
It’s clear nowadays that a lot of hosts are afraid to risk having bad reviews given the competition in the platform. Then, Steve Barbarich came up with solutions to this problem. There are the Steve Barbarich fraud prevention strategies that allowed hosts to stay away from these problematic guests. An approach that he came up with is to first screen potential guests. He required identification cards and asked guests to agree with the rules of the host.
This means that damage to the property would mean legal action. Plus, everything in common areas of the property is recorded. With these things, Steve Barbarich reduced the number of problematic guests.
So what if there are legitimate concerns?
Since there are instances when there are legitimate concerns, he made sure to have a virtual assistant that can respond to the guest. Whether it’s a simple question or a more urgent concern, guests can make sure that there is always someone who can assist them.
More recently, Steve Barbarich also helped hosts that are dealing with bad reviews. Since he also experienced bad reviews when he was starting his business, this was something that he can relate to. What he did was first address the concerns. The legitimate concerns can be considered as a starting point especially when it comes to a struggling vacation rental. He used this to figure out what makes it a "bad" Airbnb and how he can improve the services offered to guests.
Next is to answer the bad reviews and communicate with past guests. This way, he can understand what guests would’ve wanted. He also tries to win them back if possible. This means offering them a free night if they decide to come back and stay or if they recommend the property to their friends and family. These are simple yet effective strategies that allowed a lot of hosts to recover.
Running a vacation rental can be stressful and challenging especially if you have a nine-to-five job. If you worry about these things, running a vacation rental can double or even triple your stress. But with Steve Barbarich, you can turn your property into a passive source of income by just letting his team do the work for you.