Operations management is the field of management that focuses on designing, planning, organizing, and controlling the processes that create goods and services. The aim of operations management is to ensure that the organization's resources are utilized efficiently and effectively to meet the demands of customers and stakeholders.
In order to achieve this goal, operations managers use a variety of tools and techniques, such as process mapping, supply chain management, quality control, and inventory management. They also must be able to manage people, motivate employees, and create a culture of continuous improvement.
One of the key concepts in operations management is the value chain, which is the series of activities that an organization performs in order to create value for its customers. Operations managers must ensure that each step in the value chain is optimized and that the organization is able to deliver products and services that meet or exceed customer expectations.
Another important aspect of operations management is sustainability, which involves balancing the economic, social, and environmental impacts of an organization's operations. Operations managers must consider the long-term consequences of their decisions and work to minimize negative impacts while maximizing positive ones.
In summary, operations management is a critical function in organizations that aims to optimize processes, improve efficiency, and deliver value to customers. By using a variety of tools and techniques, operations managers can ensure that their organizations are able to meet the demands of customers and stakeholders, while also promoting sustainability and long-term success.
Learn More about the Programme : https://www.gibs.edu.in/pgdm-in-operations-and-supply-chain-management/