English into many other languages is a common enough request in the world of localization. But for SaaS provider Language I/O, that translation usually needs to take place in real time, with minimal human involvement.
Language I/O uses machine translation (MT) to enable monolingual (often English-speaking) customer support agents to communicate instantaneously with customers. And minimal human involvement is not just for the translation itself — the API is designed to require as little effort as possible from the customer support agents, too, who can use it within their familiar tools.
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