Many of us think that order fulfillment in the eCommerce industry is an easy job. As all it consists of is receiving the order, processing it, and then delivering it to the customer. But in reality, it is a job full of stress, and confusion. It is a job that not only needs recording the tons of packages of different sizes but also required classification and placement of them into the right places.
An eCommerce fulfillment center is a physical location from which the orders of customers for eCommerce retailers are fulfilled by a third-party logistics provider. These days the demand for eCommerce fulfillment services in Australia is very high. This is due to the benefits that a business gets from the eCommerce fulfillment services.
Purpose:-
The purpose of a fulfillment center is to get online orders to the customers rightly and in a timely fashion. With their services, these service providers relieve the eCommerce companies from managing such crucial and challenging processes. They enable the eCommerce merchants to outsource the warehousing as well as shipping.
Integral part:-
Even from the beginning, eCommerce fulfillment remains an integral part of a business. Ecommerce fulfillment involves much more than just picking and packing the orders. Professional eCommerce fulfillment service providers help their clients to run their online retail business seamlessly.
Process:-
Ecommerce fulfillment is the process used to deliver an order to a customer once a product is ordered by them online. It refers to the part of the eCommerce business that includes the operations that result after receiving the order. Such operations include the picking, proper packing, careful shipping, and then delivery of the products to the doorstep of the customers. The process of it includes the following activities:-
Storage services:-
The storage by eCommerce fulfillment process includes warehousing. It is the first and foremost operation in the eCommerce fulfillment process. The role of it is to store the products in the warehouse in an organized manner for better accessibility. Warehousing allows the clients to store their products in a perfect manner and at a single place to eliminate the confusion so that they can process the products quickly. This also helps them to keep a track of their inventory conveniently.
Inventory management:-
The next crucial feature of order fulfillment is none other than inventory management. Under inventory management, the record of each product is maintained. This helps the clients to stay up-to-date always about the products. This also helps them to know which products are out of stock and how they have to refill the stock. The role of inventory management is to make it easier for them to assess the demands of customers and also estimate them in advance for their business.
Order management:-
It refers to managing the incoming orders, received on the eCommerce website. Proper order management, help to ensure that an order or product is missed out, and each order is processed properly before it is being delivered to the customer.
Order picking & packaging:-
The picking and packing process is started after receiving the order. It is essential to complete the picking and packaging accuracy as well as precision. This helps to make sure that nothing is packed and delivered wrongly to the customer. Each packaged product is labeled properly and accurately to make sure that essential details are attached to it for hassle-free shipping.
Shipping & logistics:-
Shipping & logistics is the next and most vital part of the fulfillment process. Once each above procedure is done, the delivery executive takes the product to a courier hub to further ship it to the delivery address of the customer. Proper shipping of the orders helps to ensure that each order is delivered on time and without any damage or tampering to the customers.
Returns management:-
The last step in the process of ECommerce Fulfillment Services in Australia includes returns management. Ecommerce and fulfillment also keep the record of return orders that sometimes come when the customers do not like the product ordered by them. The role of effective order management and reverse logistics is to help the companies improve the shopping experience of their customer.