If you are a little worried because your Alexa Not Responding to voice commands, check the microphone button and the internet connection. Apart from it, a number of other reasons could also be responsible which we are going to discuss in this guide.
The voice assistance Alexa can perform a number of tasks and there is no doubt about it. But, because of some internet or external glitches, Alexa stopped working.
Here is the guide that will help you to fix the issue quickly. If you want to take the help of our experts, dial the Alexa Helpline Number now.
Why Is My Alexa Not Responding?
If you have noticed that your Alexa Not Responding to any voice commands, do check the microphone button, and your wifi connection. Apart from this, an outdated Alexa app could be responsible too.
Make sure that you are saying the wake word correctly. Most of the time we pronounce the wrong wake and word and that could be one of the main reasons why Alexa Not Responding.
Whatever is the reason, we are here for you. After complete research work, we have found some best troubleshooting methods that will help you to fix the issue.
- Power outage
- Faulty internet connection
- The microphone is turned OFF
- Distance between Echo and router
- Wrong wake word
- Outdated Alexa app
- Damaged power adapter
Troubleshooting Methods When Echo Dot Does Not Respond?
Sometimes, when we ask something from Alexa, it says, “Sorry, I’m having trouble understanding you”. If you get stuck on this problem, here are the steps to fix it.
- Make Sure Echo Has Power Access: It is very necessary to check whether your device is connected to the correct power source or not. An unplugged Echo device might be the reason why Alexa Not Responding to your commands.
- Check Your Internet Connection: Similar to the power connection, a good speed internet is also required for the proper working of the Echo device. Check the wifi connection and fix the problem if found any.
- Make Sure the Microphone Of Echo Is Turned ON: You must be aware of the fact that Alexa listens to all the commands through the microphone. Hence, you need to verify whether the button is turned ON or not. Hence, check the Echo and turn ON the mic button. Echo Dot Red Ring light signifies that the mic of the device is off.
- Put Echo In Wifi Range: You may forget to place the Echo device within the wifi range. This could be one of the main reasons why your Alexa Won’t Connect To Wifi and stopped responding. Hence, change the position of the Echo and move it a little close to the router.
- Restart the Echo Device: A simple restart can resolve the technician's glitches quickly. Hence, give your device a quick restart and fix the issue. You just need to remove the power plug for a while and reinsert it after some time.
- Say the Wake Word Clearly: Make sure that you have said the right wake word in the right manner. Most of the Echo users with more than one device used to confuse sometimes.
- Reset the Echo Device to Factory Defaults: If you have applied all the steps but are still Alexa Not Working then reset the Echo device. This will help to fix the issue and save all the settings to default.
Conclusion
This article can be concluded on the point that if your Alexa Not Responding to any command, a number of factors could be responsible for the same. In this guide, we have mentioned all the steps to fix the issue. If you have any questions revolving around your head, dial the Alexa Customer Service Number now.